Senior SRE Lead — Reliability, Automation & 24/7 Ops
HCL Technologies Limited
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Descripción de la vacante
HCL Technologies Limited in Mexico, Jalisco, seeks a Senior Support Lead for Site Reliability Engineering to oversee support and reliability operations, ensuring stability, performance, and efficiency while guiding a team of engineers to deliver exceptional service. The role emphasizes incident management, scalable solutions, and automation.
You will develop runbooks, monitor systems, participate in on-call rotations, mentor staff, and collaborate with cross-functional teams to continuously
Formación
- In-depth knowledge of SRE principles and best practices.
- Experience with system monitoring, incident management, and performance tuning tools.
- Understanding of cloud services, microservices, and containerization.
- Strong troubleshooting abilities for complex technical issues.
- Experience scripting in Python or Bash for automation.
- Familiarity with Agile and DevOps for CI/CD.
- Strong leadership and cross-functional collaboration skills.
- Ability to work under pressure and manage multiple priorities.
Responsabilidades
- Lead and manage a team of support engineers to resolve incidents and ensure uptime.
- Collaborate with engineering to implement scalable performance improvements.
- Develop and maintain support docs and SOPs.
- Identify opportunities for automation and implement tools to streamline processes.
- Monitor system performance and recommend reliability improvements.
- Participate in on-call rotations for 24/7 availability.
- Mentor team members and conduct performance evaluations.
Conocimientos
Descripción del empleo
HCL Technologies Limited in Mexico, Jalisco, seeks a Senior Support Lead for Site Reliability Engineering to oversee support and reliability operations, ensuring stability, performance, and efficiency while guiding a team of engineers to deliver exceptional service. The role emphasizes incident management, scalable solutions, and automation.
You will develop runbooks, monitor systems, participate in on-call rotations, mentor staff, and collaborate with cross-functional teams to continuously
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