Senior Site Reliability Engineer Lead

HCL Technologies Limited; Región Centro; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited in Mexico, Jalisco, seeks a Senior Support Lead for Site Reliability Engineering to oversee support and reliability operations, ensuring stability, performance, and efficiency while guiding a team of engineers to deliver exceptional service. The role emphasizes incident management, scalable solutions, and automation.

You will develop runbooks, monitor systems, participate in on-call rotations, mentor staff, and collaborate with cross-functional teams to continuously

Formación

• In-depth knowledge of SRE principles and best practices.
• Experience with system monitoring, incident management, and performance tuning tools.
• Understanding of cloud services, microservices, and containerization.
• Strong troubleshooting abilities for complex technical issues.
• Experience scripting in Python or Bash for automation.
• Familiarity with Agile and DevOps for CI/CD.
• Strong leadership and cross-functional collaboration skills.
• Ability to work under pressure and manage multiple priorities.

Responsabilidades

• Lead and manage a team of support engineers to resolve incidents and ensure uptime.
• Collaborate with engineering to implement scalable performance improvements.
• Develop and maintain support docs and SOPs.
• Identify opportunities for automation and implement tools to streamline processes.
• Monitor system performance and recommend reliability improvements.
• Participate in on-call rotations for 24/7 availability.
• Mentor team members and conduct performance evaluations.

Conocimientos

SRE principles

Monitoring & incident mgmt

Cloud & microservices

Troubleshooting

Automation scripting (Python/Bash)

CI/CD & DevOps

Leadership & cross-functional

Prioritization under pressure

Descripción del empleo

The Senior Support Lead in Site Reliability engineering (SRE) will be responsible for overseeing the support and reliability operations within the organization. This role will focus on ensuring the stability, performance, and efficiency of the systems while leading a team of support engineers to provide exceptional service.

Key Responsibilities

• 1. Lead and manage a team of support engineers in resolving incidents, requests, and problems to ensure system uptime and reliability.
• 2. Collaborate with the engineering and development teams to implement efficient and scalable solutions that enhance system performance.
• 3. Develop and maintain support documentation, standard operating procedures, and best practices for the support team.
• 4. Identify opportunities for automation and implement tools to streamline support processes.
• 5. Monitor system performance and provide recommendations for improvements to optimize system reliability.
• 6. Participate in on call rotations to address critical incidents and ensure 24/7 system availability.
• 7. Conduct regular performance evaluations, provide feedback, and mentor team members to promote professional growth.

Skill Requirements

• 1. In-depth knowledge of site reliability engineering (sre) principles and best practices.
• 2. Proficiency in system monitoring, incident management, and performance tuning tools.
• 3. Strong understanding of cloud services, microservices architecture, and containerization technologies.
• 4. Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• 5. Experience with scripting languages (e.g., python, bash) for automation and tool development.
• 6. Familiarity with agile methodologies and devops practices for continuous integration and delivery.
• 7. Strong communication and leadership skills to effectively lead a support team and collaborate with cross functional teams.
• 8. Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.

Other Requirements

1.Relevant certifications in Site Reliability Engineering (SRE) or Cloud Services are a plus.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.