Senior Service Quotation Specialist — AI-Enabled

Ciena; México; On-site; MXN 1,115,000 - 1,859,000; Full time

Job summary

Ciena in Mexico/Argentina is seeking a Senior Associate – Service Quotation Management to join our Americas Services team. You will independently develop accurate, customer-ready service quotations using established pricing models, policies, tools, and templates while coordinating with Sales and Service Delivery.

This role suits a detail-oriented professional with experience in services or networking, who can work independently, escalate risks appropriately, and contribute to standard quotation

Qualifications

• Post-secondary degree in business, engineering, computer science, or related field, or equivalent relevant experience.
• 3–5 years of experience in services, service quotation management, deployment, technical support, project coordination, or related environment.
• Experience working with structured processes, standard pricing inputs, scope documents, or customer proposals.
• Developing understanding of financial fundamentals, including cost, price, margin, and the effect of assumptions and risk on a quotation.
• Ability to interpret service requirements, identify missing information, and convert defined inputs into clear quotation deliverables.
• Working proficiency in Microsoft Excel and common productivity, collaboration, and document-management tools.
• Ability to use approved AI-assisted tools to support quotation development, content validation, knowledge reuse, and workflow efficiency.

Responsibilities

• Independently execute service quotation deliverables for defined, well-scoped, and standard service opportunities.
• Own the accuracy, completeness, quality, and timeliness of assigned quote components and supporting documentation.
• Apply approved pricing models, rate structures, policies, tools, templates, and standard work instructions with minimal guidance.
• Review customer requirements and available inputs to confirm service scope, deliverables, assumptions, dependencies, and exclusions.
• Collaborate effectively with SQC team members, Sales, and Service Delivery to clarify requirements, validate standard effort and cost inputs, resolve routine quotation questions, and share knowledge that improves team consistency and outcomes.
• Develop clear, customer-ready scope and pricing content aligned with approved service offerings.
• Perform quality checks on quantities, rates, calculations, assumptions, and proposal content before submission or peer review.
• Maintain quotation records and supporting documentation in accordance with governance, approval, and audit requirements.
• Identify and elevate risks, missing inputs, non-standard requests, commercial exceptions, or scope changes while managing assigned work to agreed priorities and due dates.
• Incorporate peer feedback and use approved AI and automation tools to improve quotation quality, intake, content development, knowledge reuse, and workflow consistency.

Education

Post-secondary degree in business, engineering, computer science, or related field

Job description

Ciena in Mexico/Argentina is seeking a Senior Associate – Service Quotation Management to join our Americas Services team. You will independently develop accurate, customer-ready service quotations using established pricing models, policies, tools, and templates while coordinating with Sales and Service Delivery.

This role suits a detail-oriented professional with experience in services or networking, who can work independently, escalate risks appropriately, and contribute to standard quotation