Senior SAP Service Management Consultant — Hybrid/Remote

Hubclub Go; Puebla de Zaragoza; Hybrid; MXN 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive compensation

Global travel opportunities

Flexible working time models

Company pension scheme

Health offers

Job summary

Syntax is seeking an experienced SAP Service Management Consultant to support client transformation initiatives by implementing, configuring, and optimizing SAP Service Management solutions. You will collaborate with business and technical stakeholders to design service processes, improve efficiency, and ensure successful delivery across complex enterprise environments.

Responsibilities include configuring the SAP Service Management module, aligning requirements, managing service orders and

Qualifications

• 5+ years hands-on SAP consulting experience.
• At least 2 years in SAP Service Management (CS/SM).
• Strong service operations knowledge: customer support, maintenance, field service.
• Experience with service contract management and resource scheduling.
• Ability to translate requirements into SAP configurations.
• Excellent communication and client-facing skills.
• Proficient English for client-facing work.

Responsibilities

• Configure SAP Service Management to support service requests and orders.
• Collaborate with stakeholders to gather requirements for service processes.
• Manage service orders, contracts, warranties, and billing scenarios.
• Plan resources and scheduling for field service teams.
• Track labor, materials, and service costs.
• Integrate SAP Service Management with SD, PM, MM modules.
• Develop reports and dashboards on service performance and KPIs.
• Provide post-implementation support and enhancements.
• Support mobile and field service enablement strategies.

Skills

SAP

CS/SM

Client-facing

English

Requirements gathering

Education

Bachelor's degree

Tools

SAP CRM integration

S/4HANA Service

Job description

Syntax is seeking an experienced SAP Service Management Consultant to support client transformation initiatives by implementing, configuring, and optimizing SAP Service Management solutions. You will collaborate with business and technical stakeholders to design service processes, improve efficiency, and ensure successful delivery across complex enterprise environments.

Responsibilities include configuring the SAP Service Management module, aligning requirements, managing service orders and