SAP Service Management Consultant

Syntax; Santa Clara Ocoyucan; Hybrid; MXN 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working time models

Home office option

Health offers

Job summary

Syntax is seeking an experienced SAP Service Management Consultant to drive client transformation by implementing, configuring, and optimizing SAP Service Management across complex enterprise setups. You will work with business and technical stakeholders to design service processes, improve efficiency, and ensure successful delivery in multi-region environments.

As part of a global consulting team, you will integrate SAP Service Management with SD, PM, and MM, develop dashboards, and support

Qualifications

• 5+ years of hands-on SAP consulting experience.
• At least 2 years of experience with the Service Management (CS/SM) module.
• Strong understanding of service operations, including customer support, maintenance, and field service.
• Experience with service contract management, resource scheduling, and integration with SD, PM, and MM modules.
• Ability to translate business requirements into functional specifications and SAP configurations.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent communication and client-facing skills.
• Proficiency in English for client-facing implementation activities across multiple regions.

Responsibilities

• Implement and configure the SAP Service Management module to support service request and service order processes.
• Collaborate with business stakeholders to gather, analyze, and document requirements for customer service and after-sales processes.
• Manage service orders, contract management, warranty tracking, and periodic billing scenarios.
• Optimize resource planning and scheduling for service technicians and support field service operations.
• Enable efficient tracking of labor, material consumption, and service costs.
• Integrate SAP Service Management with related modules such as SD, PM, and MM.
• Design and support customer interaction tools and ensure seamless service communication workflows.
• Develop and deliver reports and dashboards on service performance, costs, and KPIs.
• Provide post-implementation support, troubleshooting, and enhancement recommendations.
• Contribute to mobile and field service enablement strategies using SAP mobile capabilities.
• Communicate effectively with client teams and project stakeholders in English across multiple regions.

Skills

SAP Service Management

CS/SM module

English communication

Client-facing skills

Education

Bachelor's degree in Information Systems/CS/Business Administration

Tools

SAP CRM

S/4HANA Service

Job description

Date: Nov 4, 2026

Location: San Andres Cholula, PUE, MX, 72830

Functional Area: Hybrid

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

About Syntax

At Syntax, we help organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP landscapes.

Job Summary

Syntax is seeking an experienced SAP Service Management Consultant to support client transformation initiatives by implementing, configuring, and optimizing SAP Service Management solutions. In this role, you will work closely with business and technical stakeholders to design effective service processes, improve operational efficiency, and ensure successful delivery across complex enterprise environments.

Key Responsibilities

• Implement and configure the SAP Service Management module to support service request and service order processes.
• Collaborate with business stakeholders to gather, analyze, and document requirements for customer service and after-sales processes.
• Manage service orders, contract management, warranty tracking, and periodic billing scenarios.
• Optimize resource planning and scheduling for service technicians and support field service operations.
• Enable efficient tracking of labor, material consumption, and service costs.
• Integrate SAP Service Management with related modules such as Sales and Distribution (SD), Plant Maintenance (PM), and Materials Management (MM).
• Design and support customer interaction tools and ensure seamless service communication workflows.
• Develop and deliver reports and dashboards on service performance, costs, and key KPIs.
• Provide post-implementation support, troubleshooting, and enhancement recommendations.
• Contribute to mobile and field service enablement strategies using SAP mobile capabilities.
• Communicate effectively with client teams and project stakeholders in English across multiple regions.

Required Qualifications

• 5+ years of hands-on SAP consulting experience.
• At least 2 years of experience with the Service Management (CS/SM) module.
• Strong understanding of service operations, including customer support, maintenance, and field service.
• Experience with service contract management, resource scheduling, and integration with SD, PM, and MM modules.
• Ability to translate business requirements into functional specifications and SAP configurations.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent communication and client-facing skills.
• Proficiency in English for client-facing implementation activities across multiple regions.

Preferred Qualifications

• SAP CRM integration or SAP S/4HANA Service knowledge.
• Experience supporting mobile service or field service enablement initiatives.
• Exposure to reporting, dashboard design, or service analytics.
• Familiarity with end-to-end service process improvement in complex enterprise environments.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field preferred.
• SAP certification in Service Management, Customer Service, or a related functional area is an asset.
• Additional SAP certifications in S/4HANA Service, CRM, PM, SD, or MM are considered an advantage.

Why Syntax?

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.