SAP Service Management Consultant — Remote & Flexible

Illumiti Inc.; San Andrés Cholula; Remote; MXN 600,000 - 1,100,000; Full time

Benefits offered by this job

Flexible hours

Home office

Company pension

Health benefits

Job summary

Syntax is seeking an experienced SAP Service Management Consultant to support client transformation initiatives by implementing, configuring, and optimizing SAP Service Management solutions. You will work closely with business and technical stakeholders to design effective service processes and improve operational efficiency across complex enterprise environments.

In this role, you will manage service orders, contracts, warranties, and bolstering reporting and analytics to measure service

Qualifications

• At least 5 years of hands-on SAP consulting experience.
• Minimum 2 years in SAP Service Management (CS/SM) module.
• Experience with service operations including customer support, maintenance, and field service.

Responsibilities

• Implement and configure the SAP Service Management module to support service requests and service orders.
• Collaborate with stakeholders to gather, analyze, and document requirements for customer service processes.
• Manage service orders, contract management, warranty tracking, and billing scenarios.

Skills

SAP

CS/SM Module

English

Interpersonal skills

Education

Bachelor's degree in IS/CS/BA

Tools

SAP CRM

S/4HANA Service

SAP Fiori

Job description

Syntax is seeking an experienced SAP Service Management Consultant to support client transformation initiatives by implementing, configuring, and optimizing SAP Service Management solutions. You will work closely with business and technical stakeholders to design effective service processes and improve operational efficiency across complex enterprise environments.

In this role, you will manage service orders, contracts, warranties, and bolstering reporting and analytics to measure service