SAP Service Management Consultant - Hybrid, Global Flex

Syntax; Santa Clara Ocoyucan; Hybrid; MXN 600.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Flexible working time models

Home office option

Health offers

Zusammenfassung

Syntax is seeking an experienced SAP Service Management Consultant to drive client transformation by implementing, configuring, and optimizing SAP Service Management across complex enterprise setups. You will work with business and technical stakeholders to design service processes, improve efficiency, and ensure successful delivery in multi-region environments.

As part of a global consulting team, you will integrate SAP Service Management with SD, PM, and MM, develop dashboards, and support

Qualifikationen

• 5+ years of hands-on SAP consulting experience.
• At least 2 years of experience with the Service Management (CS/SM) module.
• Strong understanding of service operations, including customer support, maintenance, and field service.
• Experience with service contract management, resource scheduling, and integration with SD, PM, and MM modules.
• Ability to translate business requirements into functional specifications and SAP configurations.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent communication and client-facing skills.
• Proficiency in English for client-facing implementation activities across multiple regions.

Aufgaben

• Implement and configure the SAP Service Management module to support service request and service order processes.
• Collaborate with business stakeholders to gather, analyze, and document requirements for customer service and after-sales processes.
• Manage service orders, contract management, warranty tracking, and periodic billing scenarios.
• Optimize resource planning and scheduling for service technicians and support field service operations.
• Enable efficient tracking of labor, material consumption, and service costs.
• Integrate SAP Service Management with related modules such as SD, PM, and MM.
• Design and support customer interaction tools and ensure seamless service communication workflows.
• Develop and deliver reports and dashboards on service performance, costs, and KPIs.
• Provide post-implementation support, troubleshooting, and enhancement recommendations.
• Contribute to mobile and field service enablement strategies using SAP mobile capabilities.
• Communicate effectively with client teams and project stakeholders in English across multiple regions.

Kenntnisse

SAP Service Management

CS/SM module

English communication

Client-facing skills

Ausbildung

Bachelor's degree in Information Systems/CS/Business Administration

Tools

SAP CRM

S/4HANA Service

Jobbeschreibung

Syntax is seeking an experienced SAP Service Management Consultant to drive client transformation by implementing, configuring, and optimizing SAP Service Management across complex enterprise setups. You will work with business and technical stakeholders to design service processes, improve efficiency, and ensure successful delivery in multi-region environments.

As part of a global consulting team, you will integrate SAP Service Management with SD, PM, and MM, develop dashboards, and support