Senior Salesforce Service Cloud Architect/Developer

Sovos; Ciudad de México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Health benefits

Meal Vouchers

Bi-Weekly Meeting Free Days

Mentoring Programs

Training and Development programs

Rosetta Stone English Club

Descripción de la vacante

Sovos is seeking a Support Systems Architect/Developer in Mexico City to lead the build and continuous improvement of our Salesforce environment powering Global Support Services. You’ll own design, configuration, and deployment across Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel.

You’ll collaborate with CX Product Owner and support leadership to translate operations into scalable Salesforce solutions, maintain release pipelines, and build integrations with

Formación

• 3+ years Salesforce development, with focus on Service Cloud.
• Experience with Service Cloud, Case Management, Omni-Channel, Experience Cloud.
• Apex, LWC, SOQL, REST integration experience.
• Admin + Platform Developer I; Service Cloud Consultant preferred.
• Bachelor's in CS or related field; equivalent experience accepted.
• Fluent English; available across US, LATAM, and EMEA time zones.

Responsabilidades

• Design, configure, and develop Salesforce solutions for Global Support Services.
• Lead implementation from design through deployment with unit tests and UAT.
• Maintain metadata, versioning, and release pipelines across sandboxes and production.
• Build integrations between Salesforce and external systems.
• Automate tasks like queue management, case routing, and SLAs to improve efficiency.
• Apply Salesforce security, performance, and release hygiene best practices.
• Produce clear technical documentation and enablement materials.

Conocimientos

Salesforce

Service Cloud

Experience Cloud

Apex

LWC

SOQL

REST APIs

Security best practices

Educación

Bachelor's degree in CS / Information Systems

Herramientas

AppExchange

CI/CD

Git

Descripción del empleo

Sovos is seeking a Support Systems Architect/Developer in Mexico City to lead the build and continuous improvement of our Salesforce environment powering Global Support Services. You’ll own design, configuration, and deployment across Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel.

You’ll collaborate with CX Product Owner and support leadership to translate operations into scalable Salesforce solutions, maintain release pipelines, and build integrations with