Lead Salesforce Support Systems Architect

Sovos Latinoamérica; Ciudad de México; Presencial; MXN 650.000 - 950.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Time-Off

Health benefits

Meal vouchers

Mentoring programs

Training & Development

English club

Descripción de la vacante

Sovos Latinoamérica is seeking a seasoned Salesforce-focused Architect/Developer to own the build and continuous improvement of our Salesforce environment powering global customer support. You will translate operational needs into Service Cloud, Experience Cloud, Einstein Bots, and Omnichannel configurations, driving automation and platform initiatives.

You will work with the CX Product Owner and leadership to deliver scalable solutions, ensure release hygiene, and maintain robust documentation

Formación

• 3+ years developing on the Salesforce platform, with at least 3 years focused on Service Cloud or customer-support use cases.
• Strong hands-on experience with Service Cloud, Case Management, Omni-Channel, and Experience Cloud.
• Experience with Einstein Bots, Messaging, and Salesforce AI features strongly preferred.
• Solid Apex, LWC, SOQL, and REST integration experience alongside strong declarative skills.
• Salesforce Administrator and Platform Developer I certifications required; Service Cloud Consultant certification strongly preferred.

Responsabilidades

• Design, configure, and develop solutions across Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel Routing.
• Own the mix of declarative and programmatic work needed to meet each use case.
• Build and maintain integrations between Salesforce and the wider support stack.
• Lead implementation from design through deployment, including unit tests and UAT support.

Conocimientos

Salesforce

Service Cloud

Apex

LWC

SOQL

REST integration

Educación

Bachelor's degree in CS/IS

Salesforce Administrator

Platform Developer I

Service Cloud Consultant

Herramientas

Flow

Experience Cloud

Git

Salesforce DX

AppExchange

Descripción del empleo

Sovos Latinoamérica is seeking a seasoned Salesforce-focused Architect/Developer to own the build and continuous improvement of our Salesforce environment powering global customer support. You will translate operational needs into Service Cloud, Experience Cloud, Einstein Bots, and Omnichannel configurations, driving automation and platform initiatives.

You will work with the CX Product Owner and leadership to deliver scalable solutions, ensure release hygiene, and maintain robust documentation