Senior SaaS Support Engineer – Azure & SQL (Remote Monterrey)

jda; Monterrey; Remote; MXN 420,000 - 620,000; Full time

Job summary

Blue Yonder is seeking a Senior Support Engineer to serve as a trusted technical advisor for global SaaS customers, operating in Azure environments. This role requires advanced troubleshooting, solution ownership, and strong collaboration across teams to resolve complex issues and improve service quality.

In addition to incident resolution, you will mentor junior engineers, contribute to knowledge creation, and drive proactive monitoring.

Qualifications

• Bachelor’s degree in Computer Science, Industrial Engineering, Supply Chain Management, or related technical field.
• Master’s degree preferred.

Responsibilities

• Serve as subject matter expert in Blue Yonder Execution solutions, providing advanced functional and technical support for incidents, changes, problems, and service requests.
• Take ownership of complex, high-priority customer escalations, coordinating cross-functional teams to ensure timely resolution and communication.
• Partner with Product Development and Engineering teams to provide detailed issue analysis, contributing to defect resolution and product improvements.
• Mentor and guide junior engineers, fostering a culture of continuous learning, accountability, and technical excellence.
• Develop, review, and publish knowledge base articles to enable consistent resolution of recurring issues and strengthen team expertise.
• Drive proactive monitoring and preventive measures to minimize customer impact and reduce incident recurrence.
• Engage directly with customer stakeholders, ensuring expectations are met with clear, professional communication and demonstrating commitment to customer success.
• Actively participate in and influence internal transformation initiatives related to SaaS, Cloud, and DevOps.

Skills

SQL

Oracle Databases

Splunk

WebLogic

Java

Education

Bachelor’s degree in Computer Science/related technical fields

Master’s degree preferred

Tools

Unix Shell

PowerShell

Python

C++

Job description

Blue Yonder is seeking a Senior Support Engineer to serve as a trusted technical advisor for global SaaS customers, operating in Azure environments. This role requires advanced troubleshooting, solution ownership, and strong collaboration across teams to resolve complex issues and improve service quality.

In addition to incident resolution, you will mentor junior engineers, contribute to knowledge creation, and drive proactive monitoring.