Tier 2 SaaS Support Engineer – Azure & Automation

jda

Monterrey

Presencial

MXN 420.000 - 650.000

Jornada completa

Hace 6 días

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Descripción de la vacante

BlueYonder is seeking a Support Engineer II to provide excellent customer experience and technical solution support for Tier 2 issues. You will own Tier 2 solutions, troubleshoot, and drive stability while working in shifts to cover out-of-hours support.

The role requires collaboration across product, solution architecture and Azure technologies, with strong customer-centric focus. The position emphasizes monitoring and diagnostics using tools like AppDynamics and Splunk, plus knowledge of

Formación

Proven experience in a technical support or platform engineering role (2–5 years) supporting enterprise SaaS.
Hands-on with SQL/Oracle, API/Middleware troubleshooting, application debugging, or mobile app troubleshooting.
Experience with monitoring/observability tools (AppDynamics, Splunk, Prometheus).
Practical exposure to Azure cloud services and CI/CD pipelines.
Strong written and spoken communication; collaborative across teams.
Willingness to work in shifts and provide out-of-hours support.

Responsabilidades

Deliver excellent customer experience by resolving Tier 2 cases with end-to-end ownership.
Own Tier 2 solutions: troubleshoot, remediation, and escalate to improve stability.
Monitor application health and identify early indicators to prevent incidents.
Provide 24x7 support coverage as part of a shift roster.