Senior WMS Support Engineer - Cloud Onboarding & Tech Lead

Blue Yonder; Monterrey; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Blue Yonder is seeking a Sr Support Engineer to join the Warehouse Management Systems (WMS) Tech Team in Monterrey. You will support onboarding, go-live, and steady-state operations for our cloud-based WMS SaaS platform, interfacing with customers across global deployments.

The role requires deep technical fluency in Java, Azure, databases, and observability tools, plus leadership in onboarding complex customer engagements and mentoring engineers.

Qualifications

• Deep experience with Warehouse Management and/or Labor Management systems.
• Proven experience supporting cloud-hosted/SaaS environments on Microsoft Azure.
• Strong knowledge of API concepts (REST/SOAP) and integration troubleshooting.
• Experience with containerization (Docker/Kubernetes) in cloud environments.
• Proficiency in Java application analysis and debugging.
• Advanced SQL skills (Oracle/SQL Server) and data queries.

Responsibilities

• Serve as senior technical escalation point for high-severity customer issues, including code and database analysis.
• Diagnose issues across the full cloud stack (application, Azure, networking, data).
• Lead onboarding of customers to the cloud/SaaS WMS platform, including provisioning and data migration.
• Produce onboarding docs, runbooks, and architecture diagrams for cloud environments.
• Mentor mid-level and junior engineers in troubleshooting and cloud architecture.

Skills

Java

SQL

Azure

API concepts

Docker/Kubernetes

WMS domain

AppDynamics

Splunk

Tools

AppDynamics

Splunk

Jira

ServiceNow

Github

Azure

Job description

Blue Yonder is seeking a Sr Support Engineer to join the Warehouse Management Systems (WMS) Tech Team in Monterrey. You will support onboarding, go-live, and steady-state operations for our cloud-based WMS SaaS platform, interfacing with customers across global deployments.

The role requires deep technical fluency in Java, Azure, databases, and observability tools, plus leadership in onboarding complex customer engagements and mentoring engineers.