Senior SaaS Ops & Programs Manager

Arrow Components Mexico S.A. De C.V.; Tlaquepaque; Hybrid; MXN 774,000 - 1,126,000; Full time

Benefits offered by this job

30 days of Christmas bonus

40% vacation premium

12 vacation days + 2 Floating days

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Tuition reimbursement

Growth Opportunities

Job summary

Arrow Components Mexico S.A. De C.V. is seeking an accomplished Senior Program Manager to lead enterprise-wide initiatives from end-to-end in a hybrid work setting in Tlaquepaque, Jalisco.

You will own program roadmaps, manage cross-functional dependencies, and engage executive stakeholders to drive delivery and transformation. As part of our SaaS-focused operations, you will oversee portfolio governance, KPI tracking, and continuous process improvements leveraging Lean Six Sigma and AI-driven

Qualifications

• Bachelor’s degree in business, Operations, Engineering, Information Systems, or related discipline.
• 8+ years of Program Management, PMO, or Transformation leadership experience.
• 5+ years leading complex cross-functional programs in a SaaS environment.
• Experience managing executive stakeholders and senior leadership teams.
• Strong understanding of SaaS metrics (ARR, MRR, NRR, CAC).
• Experience with Agile, Waterfall, and Hybrid methodologies.

Responsibilities

• Lead enterprise-wide initiatives from end-to-end with roadmaps and dependencies.
• Establish portfolio governance and executive dashboards.
• Drive SaaS operations transformation across the customer lifecycle.
• Map end-to-end workflows using Lean Six Sigma and AI-driven solutions.
• Lead quarterly planning sessions and KPI tracking with risk mitigation.
• Prepare C-suite presentations aligning leadership on strategic priorities.

Skills

Strategic leadership

Program management

Cross-functional leadership

SaaS business

Agile/Waterfall/Hybrid

Stakeholder management

Influence without authority

Education

Bachelor's degree

Job description

Arrow Components Mexico S.A. De C.V. is seeking an accomplished Senior Program Manager to lead enterprise-wide initiatives from end-to-end in a hybrid work setting in Tlaquepaque, Jalisco.

You will own program roadmaps, manage cross-functional dependencies, and engage executive stakeholders to drive delivery and transformation. As part of our SaaS-focused operations, you will oversee portfolio governance, KPI tracking, and continuous process improvements leveraging Lean Six Sigma and AI-driven