Senior QA Specialist – Fraud & Chargeback Ops

DiDi Global; Ciudad de México; Hybrid; MXN 600,000 - 800,000; Full time

Job summary

DiDi Global is seeking a responsible Sr Quality Assurance specialist in Chargeback or Fraud. You will identify opportunity areas, solve problems, propose improvements and communicate with the operation area.

The ideal candidate will be a competent person who knows how to inspect quality and give feedback to the process. He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.

Qualifications

• 2+ years experience in Chargeback or fraud transactions.
• Bachelor's degree in business administration or similar.
• Strong written and spoken English.
• Ability to interface with other areas and key contacts.
• Knowledge of financial products.

Responsibilities

• Monitor Chargeback and Investigation operations; provide feedback and advice.
• Keep records of hours worked and personnel records.
• Propose process improvements.
• Ensure compliance with policies and report deviations.
• Communicate effectively.
• Create metrics and presentations.
• Align processes with China.

Skills

Chargeback knowledge

Fraud transactions

Critical thinking

Cross-functional liaison

Communication skills

Teamwork

Attention to detail

Financial products

DiDi culture advocate

English reading/writing

Education

Bachelor's degree in business administration or similar

Job description

DiDi Global is seeking a responsible Sr Quality Assurance specialist in Chargeback or Fraud. You will identify opportunity areas, solve problems, propose improvements and communicate with the operation area.

The ideal candidate will be a competent person who knows how to inspect quality and give feedback to the process. He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.