Senior QA Specialist - Fraud & Chargeback

Didi; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Job summary

DiDi Global Inc. is seeking a senior Quality Assurance specialist focused on Chargeback or Fraud. The role includes identifying improvement opportunities, validating processes, and providing actionable feedback to operations.

You will monitor Chargeback and investigation workflows, maintain records, propose process enhancements, ensure policy compliance, and communicate metrics with cross-functional teams.

Qualifications

• 2+ years experience in Chargeback or fraud transactions process.
• Bachelor degree in business administration or similar.
• Critical thinking and analytical skills.
• Strong communication and teamwork.
• English reading and writing proficiency.

Responsibilities

• Monitor Chargeback and Fraud operations and provide feedback.
• Maintain hours worked and personnel records.
• Propose process improvements to increase efficiency.
• Ensure compliance with policies and report deviations.
• Prepare metrics and presentations for stakeholders.
• Coordinate with cross-border teams (e.g., China).

Skills

Chargeback experience

Fraud handling

Quality assurance

English proficiency

Education

Business Administration

Job description

DiDi Global Inc. is seeking a senior Quality Assurance specialist focused on Chargeback or Fraud. The role includes identifying improvement opportunities, validating processes, and providing actionable feedback to operations.

You will monitor Chargeback and investigation workflows, maintain records, propose process enhancements, ensure policy compliance, and communicate metrics with cross-functional teams.