Fraud Risk & Investigations Specialist

Didi; Ciudad de México; Hybrid; MXN 360,000 - 600,000; Full time

Job summary

DiDi Global Inc. seeks a Fraud Operations Specialist to join our team in Mexico City.

You will manage transaction alerts, contact cardholders to verify details, resolve authorization issues, and respond to risk metrics while preserving excellent customer experience. You will investigate fraud patterns, assess high-risk transactions, collaborate with cross-functional teams, and document actions to improve prevention processes.

Qualifications

• Bachelor’s degree in a quantitative or business field.
• 3+ years in fraud detection or transaction risk management.
• Experience with transaction risk management including card transactions.
• Solid understanding of synthetic fraud and modern prevention strategies.
• Experience working with large datasets to identify fraud patterns.

Responsibilities

• Investigate fraud patterns for suspicious accounts.
• Contact cardholders to verify transaction details and resolve issues.
• Assess legitimacy of high-risk transactions based on behavior and alerts.
• Document interactions and actions in the system for audit trails.
• Collaborate with cross-functional teams to improve detection processes.
• Provide prompt solutions to block fraudulent activity while maintaining customer experience.

Skills

Fraud prevention

Data analysis

Analytical thinking

Autonomous work style

Strong communication

Bilingual English/Spanish

Education

Bachelor’s degree in Mathematics, CS/Programming, Finance, Forensics, Economics, Business Administration, or related field

Tools

Microsoft Excel

Job description

DiDi Global Inc. seeks a Fraud Operations Specialist to join our team in Mexico City.

You will manage transaction alerts, contact cardholders to verify details, resolve authorization issues, and respond to risk metrics while preserving excellent customer experience. You will investigate fraud patterns, assess high-risk transactions, collaborate with cross-functional teams, and document actions to improve prevention processes.