Sr. Quality Assurance Specialist Fraud Chargeback

Didi; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Job summary

DiDi Global Inc. is seeking a senior Quality Assurance specialist focused on Chargeback or Fraud. The role includes identifying improvement opportunities, validating processes, and providing actionable feedback to operations.

You will monitor Chargeback and investigation workflows, maintain records, propose process enhancements, ensure policy compliance, and communicate metrics with cross-functional teams.

Qualifications

• 2+ years experience in Chargeback or fraud transactions process.
• Bachelor degree in business administration or similar.
• Critical thinking and analytical skills.
• Strong communication and teamwork.
• English reading and writing proficiency.

Responsibilities

• Monitor Chargeback and Fraud operations and provide feedback.
• Maintain hours worked and personnel records.
• Propose process improvements to increase efficiency.
• Ensure compliance with policies and report deviations.
• Prepare metrics and presentations for stakeholders.
• Coordinate with cross-border teams (e.g., China).

Skills

Chargeback experience

Fraud handling

Quality assurance

English proficiency

Education

Business Administration

Job description

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

We are looking for a responsible Sr Quality assurance specialist in the Chargeback or Fraud.

• The position is complex. This person have to identify opportunity areas, solving problems, propose improvements and communicate with the operation area
• The ideal candidate will be a competent person who knows how to inspect quality and give feedback to the process.
• He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.
• The objective will be to ensure that quality monitoring are carried out in a productive manner to ensure the correct Chargeback/Fraud process.

Role Responsibilities

• Monitoring to the Chargeback and Investigation operations process, offer feedback and advice
• Maintain record of hours worked and personnel records
• Propose improvements to the process
• Ensure compliance with company and legal policies and procedures and report any deviation
• Good communication skills
• Make metrics and presentations
• Align process with China

Role Qualifications

• 2+ years experience in Chargeback or fraud transactions process
• Bachelor degree in business administration or similar.
• Critical thinking
• Work as key contact with other areas
• Comunication skills
• Teamwork
• Attention to detail
• Experience in financial products
• Act as important Disseminator of DiDi Culture
• Understanding english level, reading and writing.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.