Senior Production Planner & Customer Service Lead

Commercial Vehicle Group, Inc.; Saltillo; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Commercial Vehicle Group, Inc. is seeking a Production Planner who supports the Materials and Operations Department by managing production scheduling, service parts/Aftermarket administration, and customer service.

The role requires applying supply chain principles and driving root cause analysis to fix deviations from the plan and commitments. The position emphasizes collaboration across Planning, Finance, Shipping, and Program Management, while ensuring material availability, production

Formación

• Bachelor’s degree in Industrial Engineering, Business Administration, or related field.
• 5 years in a similar position.
• Strong negotiation skills.
• Inventory management and control.
• Knowledge of JIT.
• Purchasing and customer service practices.
• Experience managing service parts or Aftermarket (long life cycles, low volumes, high SKU variety).
• Knowledge of plastic injection molding and thermoforming processes (cycles, tonnage, mold changes).
• Experience in production scheduling based on machine capacity (scheduling/sequencing).
• Capacity balancing.

Responsabilidades

• Accept customer demand via EDI, email, or PDF/TXT and load into the system.
• Analyze demand changes (±15%) and coordinate actions with planning.
• Attend customer calls and provide shipment documents.
• Manage service parts/Aftermarket demand, inventory, and fulfillment.
• Escalate risks with information for decision-making.
• Document penalties with support for changes, cancellations, delays.

Conocimientos

Industrial Engineering

Negotiation

Inventory management

JIT

Purchasing

Customer service

Production scheduling

Capacity balancing

MRP/ERP

Advanced Excel

Educación

Industrial Engineering

Bachelor’s degree in Business Administration

Herramientas

MS Office

MRP / ERP

Advanced Excel

Descripción del empleo

Commercial Vehicle Group, Inc. is seeking a Production Planner who supports the Materials and Operations Department by managing production scheduling, service parts/Aftermarket administration, and customer service.

The role requires applying supply chain principles and driving root cause analysis to fix deviations from the plan and commitments. The position emphasizes collaboration across Planning, Finance, Shipping, and Program Management, while ensuring material availability, production