Senior Power Platform & Production Support Engineer

Infosys Limited; Ciudad de México; Hybrid; MXN 480,000 - 760,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Infosys Limited in Mexico City is seeking a service management professional to support Wholesale Power Platform across global teams. You will manage incidents, coordinate releases, and provide proactive reporting to management and partners in multiple markets.

The role emphasizes DevOps practices, Agile teamwork, and strong English communication. A hybrid work arrangement with some US-time-zone overlap is expected, with independent work under pressure and a proactive mindset.

Qualifications

• 3 years or above experience in Financial Industry as Service Management or Production Support, better have customer facing support experience.
• Experience of working in a DevOps focused environment and working in an Agile Team
• Good multiple task handling and cooperation skills
• Fluent English speaking and professional business writing skills
• Strong problem solving skills
• Strong communication skills and documentation skills
• Enthusiastic and self-motivated with excellent time management skills and strong initiative
• Able to work independently and effectively under pressure
• Able to adapt in global team culture and communication in different locations
• Open-minded, reliable and independent

Responsibilities

• Take care service management for Wholesale Power Platform, work with other service management teammates in China and India.
• Reporting of critical outages to management and business partners until successful resolution and deals effectively with issues that are complex, confidential and sensitive in nature.
• Work with different Pods teams for production releases, handle incident/problem in Prod environment and user queries from different markets.
• Cooperate with existing site reliability engineering team/global support team to support all applications in Power platform.
• Work with vendor to ensure system issue being well followed up.
• Mainly work for US market, due to different time zone (1-2 hour different), the candidate need to work with flexible working hours, may need to take shift to support US time zone.
• Collaborate with management to improve and customize reports related to production support and stability.
• Willing to be the first to try new technologies, and be able to quickly produce proof of concept

Skills

Financial Industry Experience

DevOps

Agile Team

Communication Skills

Documentation Skills

Tools

PowerApps / PowerPlatform

Job description

Infosys Limited in Mexico City is seeking a service management professional to support Wholesale Power Platform across global teams. You will manage incidents, coordinate releases, and provide proactive reporting to management and partners in multiple markets.

The role emphasizes DevOps practices, Agile teamwork, and strong English communication. A hybrid work arrangement with some US-time-zone overlap is expected, with independent work under pressure and a proactive mindset.