Senior Oracle EBS SCM Consultant | Global Support

CTC; Mexico; On-site; MXN 600,000 - 900,000; Full time

Job summary

CTC is seeking an experienced Oracle SCM Functional Consultant to join a global Oracle Applications support team, supporting critical business operations for a large enterprise environment.

This role blends deep Oracle SCM functional expertise with client-facing problem solving. You will work with business stakeholders, lead issue resolution, and help maintain continuity across Oracle EBS SCM processes.

Qualifications

• 5-7 years of experience as an Oracle SCM Functional Consultant.
• Strong hands-on expertise with Oracle EBS: Procurement, Purchasing, Sourcing, Order Management.
• Experience on at least two Oracle AMS / Application Support projects.
• Solid understanding of Change Management and Service Request Management.
• Experience supporting production environments and troubleshooting complex functional issues.
• Ability to work independently and interact directly with client stakeholders.
• Experience in global delivery or support environments.
• Excellent verbal and written English communication skills.

Responsibilities

• Provide functional support for Oracle EBS Supply Chain Management applications.
• Analyze and resolve incidents, service requests, and production issues within SLA commitments.
• Gather and analyze business requirements and translate them into functional solutions aligned with Oracle best practices.
• Create Functional Design Documents (FDDs), test scripts, and user documentation.
• Support system testing, UAT, and post-deployment activities.
• Perform impact analysis for enhancements, changes, and production issues.
• Coordinate with technical teams for customizations, interfaces, reports, and integrations.
• Engage with business stakeholders to manage expectations and provide status updates.
• Participate in root cause analysis and continuous process improvement initiatives.
• Support P1/P2 incidents and participate in on-call activities.

Skills

Client-facing communication

Analytical problem solving

English communication

Incident resolution

Education

Oracle SCM Certification

ITIL Foundation Certification

Tools

Oracle EBS

Job description

CTC is seeking an experienced Oracle SCM Functional Consultant to join a global Oracle Applications support team, supporting critical business operations for a large enterprise environment.

This role blends deep Oracle SCM functional expertise with client-facing problem solving. You will work with business stakeholders, lead issue resolution, and help maintain continuity across Oracle EBS SCM processes.