Senior Observability & SRE Engineer — Remote

Félix; Región Centro; Remote; MXN 520,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Initial stock options grant

Annual performance bonus

Unlimited PTO

Paid parental leave

Work model: currently fully remote, с–

Health, dental, and vision plans

Continuous learning opportunities

Empowering opportunities for growth in

Job summary

Félix is seeking a Site Reliability Engineer to join the Observability team within SRE. You will build and evolve the monitoring, logging, tracing, and alerting systems that help our engineers understand production behavior, and help our App Performance team keep Félix fast and reliable.

This hands-on role rewards those who make complex systems visible, turn noisy alerts into signals, and help teams detect and fix problems before customers notice. Remote-friendly with future hybrid plans.

Qualifications

• 5+ years of SRE experience, focusing on observability platforms.
• Hands-on with Prometheus, Grafana, logging and tracing; OpenTelemetry is a plus.
• Cloud and Kubernetes experience with GCP, GKE, Docker.
• IaC skills with Terraform and Helm; scripting in Go, Python, or Bash.
• Incident management and on-call experience.

Responsibilities

• Observability Platform: Build, maintain, and improve our monitoring, logging, and tracing stack using OpenTelemetry standards.
• Alerting: Design meaningful alerts and dashboards that reduce noise and help teams act quickly.
• SLOs and SLIs: Help define and track SLOs, SLIs, and error budgets across services.
• Developer Enablement: Make it easy for engineering teams to instrument their services and get clear visibility into production.
• Incident Response: Take part in on-call rotations, incident response, and post-mortems, using observability data to find root causes.
• Automation: Automate observability setup and configuration with Terraform, Helm, and scripting in Go, Python, or Bash.
• Collaboration: Work closely with developers, App Performance, and Operations to improve reliability across the platform.

Skills

SRE experience

On-call experience

Tools

Prometheus

Grafana

OpenTelemetry

GCP

GKE

Kubernetes

Docker

Terraform

Helm

Go

Python

Bash

PagerDuty

Job description

Félix is seeking a Site Reliability Engineer to join the Observability team within SRE. You will build and evolve the monitoring, logging, tracing, and alerting systems that help our engineers understand production behavior, and help our App Performance team keep Félix fast and reliable.

This hands-on role rewards those who make complex systems visible, turn noisy alerts into signals, and help teams detect and fix problems before customers notice. Remote-friendly with future hybrid plans.