Cloud Operations Leader - SRE & Observability (Remote)

Félix; Ciudad de México; Remote; MXN 2,786,000 - 3,900,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Performance bonus

Unlimited PTO

Parental leave

Remote-friendly now, future hybrid

Health benefits

Learning opportunities

Growth in startup environment

Job summary

Félix is seeking a Cloud Operations Manager to lead the Operations and Observability teams within SRE. You will manage around seven engineers across Operations and Observability, ensuring the production environment remains healthy and scalable while guiding architectural decisions and incident response.

This is a people-led role that combines hands-on technical work with strategy, hiring, and mentoring to raise the operational bar and support rapid growth in a remote-first, future-hybrid company.

Qualifications

• 8+ years in SRE, platform, or infrastructure engineering.
• at least 3 years managing engineers.
• Strong hands-on background with GCP, Kubernetes (GKE), Docker, and Terraform.
• Observability with monitoring, logging, and tracing tools (Prometheus, Grafana, OpenTelemetry).
• Incident management: leading incident response, on-call rotations, and post-mortems in production.
• Leadership: track record of building and retaining high-performing technical teams.
• Clear communication of technical risks to technical and non-technical stakeholders.
• Experience with Go or Python, FinOps, and fintech or regulated environments is a plus.

Responsibilities

• People Leadership: Manage, mentor, and grow a team of SRE and observability engineers.
• Hiring and Team Building: Help hire and onboard new team members as we scale the Operations and Observability areas.
• Operational Excellence: Own the reliability of our production environment on GCP and GKE, including incident response, on-call health, post-mortems, and continuous improvement.
• Observability Strategy: Define how we monitor, alert, and trace systems to detect and fix issues fast.
• SLOs and Reliability Metrics: Define and track SLOs/SLIs with engineering/product, driving priorities.
• Cost and Efficiency: Drive cloud cost visibility and optimization across infrastructure.
• Cross-Functional Collaboration: Align operational work with business priorities.

Skills

SRE leadership

GCP

Kubernetes

Docker

Terraform

Prometheus

Grafana

OpenTelemetry

Go

Python

FinOps

Tools

GCP

Kubernetes

Docker

Terraform

Prometheus

Grafana

OpenTelemetry

Job description

Félix is seeking a Cloud Operations Manager to lead the Operations and Observability teams within SRE. You will manage around seven engineers across Operations and Observability, ensuring the production environment remains healthy and scalable while guiding architectural decisions and incident response.

This is a people-led role that combines hands-on technical work with strategy, hiring, and mentoring to raise the operational bar and support rapid growth in a remote-first, future-hybrid company.