Remote Cloud Operations Manager — SRE & Observability Lead

Félix; Región Centro; Remote; MXN 2,786,000 - 3,900,000; Full time

Benefits offered by this job

Competitive salary

Initial stock options grant

Annual performance bonus

Unlimited PTO

Paid parental leave

Remote now, with future hybrid model

Health, dental, and vision plans

Continuous learning opportunities

Growth in entrepreneurial environment

Job summary

Félix is seeking a Cloud Operations Manager to lead the Operations and Observability teams within SRE. You will manage ~7 engineers across Operations and Observability, balancing hands-on technical guidance with people leadership to raise the bar on reliability.

You will guide incident response and architectural decisions while expanding our cloud-native stack on GCP, GKE, Docker, and Terraform. This role emphasizes collaboration with product and leadership and rewards strong ownership.

Qualifications

• 8+ years in SRE, platform, or infra engineering with 3+ years managing engineers.
• Strong hands-on with GCP, Kubernetes (GKE), Docker, and Terraform.
• Observability with monitoring, logging, and tracing tools (Prometheus, Grafana, OpenTelemetry).
• Incident leadership, on-call rotations, and post-mortems in production.
• Able to communicate technical risks to technical and non-technical stakeholders.
• Nice-to-have: Go or Python, FinOps, fintech or regulated environments.

Responsibilities

• Lead the Operations and Observability teams (SRE) and manage ~7 engineers.
• Hire, grow, and support the team, guiding architectural decisions.
• Own production reliability on GCP/GKE, including incident response and post-mortems.
• Define observability strategy for monitoring, alerting, and tracing.
• Define and track SLOs, SLIs, and error budgets with engineering and product.
• Drive cloud cost visibility and optimization across the infrastructure.
• Collaborate with product and leadership to align operational work with business priorities.

Skills

SRE/Infra leadership

Team leadership

Go or Python

FinOps

GCP & Kubernetes

Tools

GCP

Kubernetes (GKE)

Docker

Terraform

Prometheus

Grafana

OpenTelemetry

Job description

Félix is seeking a Cloud Operations Manager to lead the Operations and Observability teams within SRE. You will manage ~7 engineers across Operations and Observability, balancing hands-on technical guidance with people leadership to raise the bar on reliability.

You will guide incident response and architectural decisions while expanding our cloud-native stack on GCP, GKE, Docker, and Terraform. This role emphasizes collaboration with product and leadership and rewards strong ownership.