Senior Network & VoIP Admin — CUCM, SIP, QoS (Hybrid)

3301 EDM S de RL de CV; Región Centro; Hybrid; MXN 420,000 - 620,000; Full time

Job summary

Genpact seeks a Sr. Network Administrator to lead enterprise voice and unified communications initiatives across its global operations. You will administer CUCM, configure SIP trunks, and ensure voice quality while supporting VOIP deployments at manufacturing sites.

Fluent English and Spanish are required, with on-call availability and ITIL-aligned incident/change processes. This hybrid role offers collaboration with global teams and hands-on engineering in a dynamic AI-powered environment.

Qualifications

• Bachelor's degree in an IT field.
• Experience with enterprise voice and UC platforms.
• Fluent in English and Spanish.
• Willingness to participate in on-call rotations.

Responsibilities

• Manage and resolve VOIP and UC platform issues.
• Administer Cisco CUCM including user provisioning and dial plan.
• Configure SIP trunks and monitor voice quality.
• Support voice services across manufacturing sites.

Skills

Enterprise UC systems

CUCM administration

VOIP endpoint deployment

SIP trunking

Voice QoS basics

Voice gateways

ITIL processes

Bilingual English/Spanish

On-call support

Cisco Unity

Teams Telephony

Wireshark

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

ITIL - EXIN certifications

Tools

CUCM Administration

Microsoft Teams Telephony

Wireshark

Job description

Genpact seeks a Sr. Network Administrator to lead enterprise voice and unified communications initiatives across its global operations. You will administer CUCM, configure SIP trunks, and ensure voice quality while supporting VOIP deployments at manufacturing sites.

Fluent English and Spanish are required, with on-call availability and ITIL-aligned incident/change processes. This hybrid role offers collaboration with global teams and hands-on engineering in a dynamic AI-powered environment.