Senior Cisco VOIP & UC Engineer (Hybrid)

EDM S. DE RL DE CV; Nuevo México; Híbrido; MXN 350.000 - 650.000; Jornada completa

Descripción de la vacante

Genpact is seeking a Sr. Network Administrator S to lead enterprise voice and unified communications initiatives across global operations. The role focuses on CUCM administration, SIP trunking, VOIP deployments, and ITIL-aligned incident handling in a fast-paced, innovation-driven environment.

Fluent English and Spanish are required, with readiness for after-hours on-call support and exposure to Cisco Unity and Teams telephony. Hybrid work setup in Mexico supports on-site and remote coordination.

Formación

• Experience administering enterprise voice and unified communications platforms.
• Hands-on CUCM administration: user and device provisioning, dial plan configuration, partitions and calling search spaces, and call routing troubleshooting.
• Practical experience with VOIP endpoint registration, extension mobility and softphone deployment.
• Working knowledge of SIP signaling and SIP trunk configuration, including troubleshooting with carriers and interpreting SIP traces.
• Understanding of voice quality fundamentals: QoS, codecs, jitter, latency and packet loss, and the ability to diagnose call quality end to end.
• Familiarity with voice gateways, MGCP/H.323 and analogue interfaces for legacy plant equipment.
• Experience operating within an ITIL-aligned incident and change management process.
• Professional working proficiency in English and Spanish.
• Flexibility to participate in an on-call rotation and provide support outside regular business hours, including weekends, when required for critical P1 and P2 incidents.
• Exposure to Cisco Unity Connection voicemail and Cisco Unified Contact Center.
• Experience with Microsoft Teams telephony or Direct Routing, and awareness of migration paths from on-premise CUCM.
• Experience supporting voice services across manufacturing plant and warehouse sites, including overhead paging or intercom integration.
• Packet capture and analysis skills (Wireshark) applied to voice troubleshooting.

Responsabilidades

• Manage CUCM configuration and administration.
• Handle VOIP assignments and tasks.
• Configure and troubleshoot SIP trunks and related voice services.

Conocimientos

Enterprise VoIP

CUCM administration

VOIP endpoint deployment

SIP signaling

QoS fundamentals

Voice gateways

ITIL incident management

English/Spanish

On-call support

Cisco Unity Connection

Teams telephony

Voice in plant sites

Wireshark analysis

Educación

Bachelor's IT

Bachelor's Info Systems

ITIL Certification

EXIN ITIL

Herramientas

Cisco CUCM

Wireshark

Cisco Unity Connection

Descripción del empleo

Genpact is seeking a Sr. Network Administrator S to lead enterprise voice and unified communications initiatives across global operations. The role focuses on CUCM administration, SIP trunking, VOIP deployments, and ITIL-aligned incident handling in a fast-paced, innovation-driven environment.

Fluent English and Spanish are required, with readiness for after-hours on-call support and exposure to Cisco Unity and Teams telephony. Hybrid work setup in Mexico supports on-site and remote coordination.