Senior Microsoft 365 & Digital Workplace Architect

E520 Sulzer Pumps México, S.A. de C.V.; Ciudad de México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal opportunity employer

Diverse workforce

Top Employer recognition

Health and safety focused work culture

Descripción de la vacante

Sulzer is seeking a senior technical expert for the Workplace Services team to provide advanced L2–L3 support for Microsoft 365, including Exchange Hybrid/Online, Intune, Teams, SharePoint and Entra ID. You will ensure secure, reliable digital workplace experiences for a global enterprise and drive collaboration and endpoint management.

You will mentor local IT teams, develop architecture/docs (HLDs/LLDs/SOPs), automate tasks with PowerShell, and enforce security and data protection policies.

Formación

• Senior technical expert with experience in Microsoft 365 services (Exchange, Intune, Teams, SharePoint, Entra ID).
• Ability to design and maintain documentation (HLDs/LLDs/SOPs).
• Strong collaboration with IT, security and business teams.

Responsabilidades

• Provide Level 2 and Level 3 support for Exchange, Intune, Teams/Enterprise Voice, SharePoint and related M365 services, ensuring timely and effective resolution of incidents and service requests.
• Collaborate with IT, security, and business teams to deliver seamless digital workplace experiences.
• Develop and maintain technical documentation (HLDs, LLDs, SOPs) for Workplace Services technologies.
• Automate routine administrative tasks using PowerShell and other tools to improve efficiency.
• Enforce security, compliance, and data protection policies across all supported platforms.
• Participate in change management, patching, and upgrade projects for M365 services.
• Mentor and collaborate with local IT teams, contribute to knowledge base articles, and lead training sessions to ensure consistent standards and best practices across the organization.
• Continuously review and improve processes, driving automation, standardization, and operational excellence.
• Support and troubleshoot Microsoft Teams Meeting Room (MTR) devices, including certified hardware such as Yealink and other Teams‑certified vendors.
• Handle escalations related to audio, video, call quality, and meeting room reliability.
• Support Teams resource accounts and room mailboxes in coordination with Exchange Online.
• Work with Network and Local IT teams to ensure stable connectivity and operational readiness of meeting room environments.

Herramientas

PowerShell

Descripción del empleo

Sulzer is seeking a senior technical expert for the Workplace Services team to provide advanced L2–L3 support for Microsoft 365, including Exchange Hybrid/Online, Intune, Teams, SharePoint and Entra ID. You will ensure secure, reliable digital workplace experiences for a global enterprise and drive collaboration and endpoint management.

You will mentor local IT teams, develop architecture/docs (HLDs/LLDs/SOPs), automate tasks with PowerShell, and enforce security and data protection policies.