Workplace Services Specialist

E520 Sulzer Pumps México, S.A. de C.V.; Ciudad de México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal opportunity employer

Diverse workforce

Top Employer recognition

Health and safety focused work culture

Descripción de la vacante

Sulzer is seeking a senior technical expert for the Workplace Services team to provide advanced L2–L3 support for Microsoft 365, including Exchange Hybrid/Online, Intune, Teams, SharePoint and Entra ID. You will ensure secure, reliable digital workplace experiences for a global enterprise and drive collaboration and endpoint management.

You will mentor local IT teams, develop architecture/docs (HLDs/LLDs/SOPs), automate tasks with PowerShell, and enforce security and data protection policies.

Formación

• Senior technical expert with experience in Microsoft 365 services (Exchange, Intune, Teams, SharePoint, Entra ID).
• Ability to design and maintain documentation (HLDs/LLDs/SOPs).
• Strong collaboration with IT, security and business teams.

Responsabilidades

• Provide Level 2 and Level 3 support for Exchange, Intune, Teams/Enterprise Voice, SharePoint and related M365 services, ensuring timely and effective resolution of incidents and service requests.
• Collaborate with IT, security, and business teams to deliver seamless digital workplace experiences.
• Develop and maintain technical documentation (HLDs, LLDs, SOPs) for Workplace Services technologies.
• Automate routine administrative tasks using PowerShell and other tools to improve efficiency.
• Enforce security, compliance, and data protection policies across all supported platforms.
• Participate in change management, patching, and upgrade projects for M365 services.
• Mentor and collaborate with local IT teams, contribute to knowledge base articles, and lead training sessions to ensure consistent standards and best practices across the organization.
• Continuously review and improve processes, driving automation, standardization, and operational excellence.
• Support and troubleshoot Microsoft Teams Meeting Room (MTR) devices, including certified hardware such as Yealink and other Teams‑certified vendors.
• Handle escalations related to audio, video, call quality, and meeting room reliability.
• Support Teams resource accounts and room mailboxes in coordination with Exchange Online.
• Work with Network and Local IT teams to ensure stable connectivity and operational readiness of meeting room environments.

Herramientas

PowerShell

Descripción del empleo

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Serve as a senior technical expert within the Workplace Services team, providing advanced (L2 + L3) support and operational excellence across Microsoft 365 technologies - including Exchange (Hybrid/Online), Intune, Teams & Enterprise Voice, Microsoft SharePoint and Entra ID. This role ensures secure, reliable, and efficient digital workplace experiences for a global enterprise, driving collaboration, communication, and endpoint management.

Main accountabilities and tasks

• Provide Level 2 and Level 3 support for Exchange, Intune, Teams/Enterprise Voice, Microsoft SharePoint and related M365 services, ensuring timely and effective resolution of incidents and service requests.
• Collaborate with IT, security, and business teams to deliver seamless digital workplace experiences.
• Develop and maintain technical documentation (HLDs, LLDs, SOPs) for Workplace Services technologies.
• Automate routine administrative tasks using PowerShell and other tools to improve efficiency.
• Enforce security, compliance, and data protection policies across all supported platforms.
• Participate in change management, patching, and upgrade projects for M365 services.
• Mentor and collaborate with local IT teams, contribute to knowledge base articles, and lead training sessions to ensure consistent standards and best practices across the organization.
• Continuously review and improve processes, driving automation, standardization, and operational excellence.
• Support and troubleshoot Microsoft Teams Meeting Room (MTR) devices, including certified hardware such as Yealink and other Teams‑certified vendors.
• Handle escalations related to audio, video, call quality, and meeting room reliability.
• Support Teams resource accounts and room mailboxes in coordination with Exchange Online.
• Work with Network and Local IT teams to ensure stable connectivity and operational readiness of meeting room environments.

What we offer you

Benefits Over law Saving found Training Christmas bonus over low Development plan

Sulzer is an equal opportunity employer.

We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

Sulzer is a leading engineering company with a proud heritage of innovation.

By supporting water and energy security, enabling the energy transition and driving the use of circular technologies, we help our customers build a better world.

With more than 13’000 employees and 160 world‑class production facilities and service centers across the globe, we are a globally diverse team.

We value the uniqueness of all our colleagues, and we appreciate the contributions that each of us makes to the company’s success.

We prioritize your health and safety and are committed to offering a work environment in which you can thrive.