Senior Manager / General Manager – Operational Excellence / Black Belt

AGS Health; Región Centro; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

AGS Health is seeking a Senior Manager / General Manager to lead Operational Excellence and Lean Six Sigma initiatives in Guadalajara, Mexico. The role demands hands-on transformation leadership across Clinical Operations, Medical Coding, Patient Calling, and Revenue Cycle Management.

The ideal candidate combines Lean Six Sigma expertise with healthcare domain knowledge, strong analytics, and stakeholder management, driving measurable improvements across enterprise functions.

Qualifications

• MBA or equivalent qualification from a reputed institution (Preferred).
• Up to 7 years of experience in large, reputed organizations.
• Six Sigma Green Belt / Black Belt certification or equivalent project experience.
• Strong MS Office skills; Minitab/statistical tools and RPA exposure preferred.

Responsibilities

• Identify and lead continuous improvement and transformation opportunities.
• Apply Lean, Six Sigma, automation and analytics tools to deliver projects.
• Coach Green Belts and Project Managers on improvement initiatives.
• Partner with cross-functional teams to achieve project goals.
• Ensure governance, control plans and performance reporting are sustained.
• Drive Lean, Six Sigma and Digital engagement across teams.

Skills

Executive communication

Stakeholder management

Data visualization

Influence change

Team collaboration

Education

MBA or equivalent

Six Sigma Green Belt

Six Sigma Black Belt

Tools

MS Office

Minitab

RPA

Job description

Senior Manager / General Manager - Operational Excellence / Black Belt- Guadalajara, Mexico

About AGS Health

AGS Health is a leading strategic growth partner to healthcare providers across the U.S. Working alongside each client as one team, we improve revenue cycle performance by orchestrating data, AI, automation, and human expertise across every workflow. Our proven model complements customers' existing teams, technology, and processes, deploying the right capabilities to improve efficiency, strengthen financial performance, and enhance the patient financial experience. Supported by a global team of more than 16,000 clinical and revenue cycle experts across onshore, nearshore, and offshore locations, AGS Health helps customers achieve measurable results across diverse care settings and specialties.

About the Role

This role requires hands-on experience in leading transformation initiatives across Clinical Operations, Medical Coding, Patient Calling and Contact Center Operations, and Revenue Cycle Management. The ideal candidate will combine Lean Six Sigma expertise, healthcare domain knowledge, analytical capability, stakeholder management skills, and transformation leadership..

Responsibilities

The role will advance AGS Health's operational excellence and transformation agenda by delivering measurable and sustainable process improvements across business operations and enterprise functions.

• Identify and lead continuous improvement and transformation opportunities.
• Apply Lean, Six Sigma, automation and analytics tools to deliver projects.
• Coach Green Belts and Project Managers on improvement initiatives.
• Partner with cross-functional teams to achieve project goals.
• Ensure governance, control plans and performance reporting are sustained.
• Drive Lean, Six Sigma and Digital engagement across teams.

Additional Responsibilities:

Conduct time-and-motion studies to establish performance baselines. Partner with Operations and Quality teams to ensure that critical work types are included and that average handling time is measured at the activity level.

• Build Process health card report for all accounts (including SLA metric, Client KPIs and internal metric) to ensure proactive alerts are raised and interventions planned
• Conduct end-to-end process assessments and identify improvement opportunities across three key pillars: People, Process, and Technology.
• Ability to perform detailed root cause analysis based on multiple sources like external feedback, internal quality score, repeat errors, productivity gaps against contractual targets etc. and provide mitigation plan to ensure process move into Go-Green-Stay Green stage and is able to sustain performance

Competencies, Skills and Other Requisites

• Strong learning agility, business acumen and executive communication.
• Ability to influence change and engage senior stakeholders.
• High collaboration, ownership, energy and result orientation.
• Strong data visualization and presentation capability.
• Alignment with AGS Health values: Meritocracy, Excellence, Respect, Innovation and Teamwork.

Focus on Compliance & Integrity

Ensure adherence to applicable organizational policies, including Information Security, HIPAA, HR and governance requirements.

Academic and Professional Background

• MBA or equivalent qualification from a reputed institution (Preferred).
• Up to 7 years of experience in large, reputed organizations.
• Six Sigma Green Belt / Black Belt certification or equivalent project experience.
• Strong MS Office skills; Minitab/statistical tools and RPA exposure preferred.

Job Location

Shift Timing: Client working hours; flexibility required.