Senior Mainframe Production & Incident Support Engineer

The Big Jobsite; Aguascalientes; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Capgemini Mexico is seeking a skilled mainframe support professional to join our GPS operations. You will perform initial and secondary incident triage for client systems, execute recovery procedures using runbooks, and maintain thorough operational notes and known-error documentation.

Ideal candidates have a bachelor’s degree in computer science or equivalent, strong TSO/ISPF knowledge, production support discipline, and advanced English communication.

Formación

• Bachelor Degree in Computer Sciences or Equivalent.
• Mainframe support fundamentals and TSO/ISPF working knowledge.
• Production support discipline and ticket management.
• Incident triage, escalation, and root-cause support.
• Strong documentation and handover skills.
• Financial services technology exposure preferred.
• Advanced English Communication.

Responsabilidades

• Perform initial and secondary triage for incidents affecting client systems
• Execute documented recovery and support procedures using approved runbooks.
• Maintain operational notes, control evidence, handovers, and known-error documentation.
• Escalate technical risks and recurring issues to senior engineers and leads.

Conocimientos

Mainframe support fundamentals

TSO/ISPF working knowledge

Production support

Ticket management

Incident triage

Escalation

Root-cause analysis

Documentation

Handover skills

English communication

Educación

Bachelor's degree in Computer Science or Equivalent

Descripción del empleo

Capgemini Mexico is seeking a skilled mainframe support professional to join our GPS operations. You will perform initial and secondary incident triage for client systems, execute recovery procedures using runbooks, and maintain thorough operational notes and known-error documentation.

Ideal candidates have a bachelor’s degree in computer science or equivalent, strong TSO/ISPF knowledge, production support discipline, and advanced English communication.