Senior L2 Cloud App Support — Hybrid, Mexico City

RED Global; Ciudad de México; Híbrido; MXN 360.000 - 520.000; Jornada completa

Descripción de la vacante

RED Global is seeking a Senior Application Support Specialist in Mexico City for a 12+ months B2B contract. The role is hybrid with 3 days on-site and 2 remote, requiring fluent English and proactive reliability focus.

You will work in a technical specialist capacity, providing L2 support with cloud experience and potential growth toward L3/SRE roles. Collaboration with DevOps and engineering teams is essential for long-term delivery.

Formación

• L2/Application Support experience with cloud-based environments.
• Experience in hybrid/on-site and remote support delivery.
• Familiarity with observability tools and alerting systems.

Responsabilidades

• Provide L2 application support and incident resolution.
• Collaborate closely with L3 engineering, DevOps and infrastructure teams.
• Contribute to monitoring, alerting, and reliability improvements.

Conocimientos

L2 Application Support

Cloud experience

Monitoring & observability

Azure/AWS/GCP

Kafka

Troubleshooting

SRE collaboration

Herramientas

Elastic

Splunk

Dynatrace

New Relic

Descripción del empleo

RED Global is seeking a Senior Application Support Specialist in Mexico City for a 12+ months B2B contract. The role is hybrid with 3 days on-site and 2 remote, requiring fluent English and proactive reliability focus.

You will work in a technical specialist capacity, providing L2 support with cloud experience and potential growth toward L3/SRE roles. Collaboration with DevOps and engineering teams is essential for long-term delivery.