Hybrid L2 App Support Engineer — Reliability Path

Sii Sweden AB; Ciudad de México; Híbrido; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

We are seeking an experienced Application Support Engineer to join a long-term technology team supporting business-critical applications in a high-availability environment. The role blends technical troubleshooting with a reliability-focused mindset in Mexico City.

Based in the Benito Juarez district, this position follows a hybrid model with three days per week in the office, offering clear opportunities to advance toward senior reliability and operational engineering paths.

Formación

• Experience providing application support for business-critical systems.
• Strong troubleshooting skills in high-availability environments.
• Ability to collaborate with engineering, platform and infrastructure teams.
• Interest in a path toward senior reliability and operational engineering.

Responsabilidades

• Provide technical troubleshooting for business-critical applications.
• Collaborate with engineering, platform and infrastructure teams to maintain reliability.
• Contribute to initiatives aimed at improving system reliability and uptime.
• Adapt to a hybrid work model with in-office days in Mexico City.

Conocimientos

Application support

Troubleshooting

Reliability engineering

Collaboration

Descripción del empleo

We are seeking an experienced Application Support Engineer to join a long-term technology team supporting business-critical applications in a high-availability environment. The role blends technical troubleshooting with a reliability-focused mindset in Mexico City.

Based in the Benito Juarez district, this position follows a hybrid model with three days per week in the office, offering clear opportunities to advance toward senior reliability and operational engineering paths.