Senior Jira Platform Admin — AI-Driven & Hybrid Work

Cognizant; Ciudad de México; Híbrido; MXN 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

Cognizant is seeking a Senior Platform Administrator to optimize and govern Jira environments powered by Atlassian Intelligence AI in a global hybrid work model. You will focus on scalable administration of Jira boards, workflows, and defect tracking to ensure reliability, security, and data integrity.

Collaborate with product owners, IT, and finance teams to map business processes into Jira, develop dashboards, and drive continuous improvement while maintaining governance and compliance across

Formación

• Ten+ years of Jira administration experience with large enterprise instances.
• Expertise with Atlassian Intelligence AI features in Jira.
• Strong defect tracking process design and implementation.
• Hybrid/remote day-shift experience enabling distributed teams.
• Domain knowledge in procure-to-pay, accounts payable, finance.
• Analytical, problem-solving, and stakeholder communication skills.
• Knowledge of Atlassian ecosystem and integrations.

Responsabilidades

• Administer complex Jira instances for stable performance and secure configurations.
• Configure Jira boards for diverse product squads and metrics.
• Implement defect tracking processes and improve incident reduction.
• Maintain Jira admin activities: fields, screens, workflows, permissions.
• Use Atlassian Intelligence AI to streamline tasks and insights.
• Collaborate with product owners and engineers to design workflows.
• Develop governance standards for Jira usage and data retention.
• Integrate Jira with enterprise tools to improve cross-team visibility.
• Deliver dashboards and reports on KPIs like defect leakage.
• Provide user guidance and training materials for hybrid environment.
• Map business processes from procure to pay into Jira workflows.
• Drive continuous improvement in platform configuration.
• Ensure security and compliance in Jira user roles and access.

Conocimientos

Stakeholder communication

Hybrid work experience

Analytical thinking

Problem solving

Jira administration

Atlassian Intelligence

Defect tracking

Herramientas

Jira

Jira Workflows

Jira Boards

Automation rules

Atlassian tools

Descripción del empleo

Cognizant is seeking a Senior Platform Administrator to optimize and govern Jira environments powered by Atlassian Intelligence AI in a global hybrid work model. You will focus on scalable administration of Jira boards, workflows, and defect tracking to ensure reliability, security, and data integrity.

Collaborate with product owners, IT, and finance teams to map business processes into Jira, develop dashboards, and drive continuous improvement while maintaining governance and compliance across