Senior Jira Cloud Architect with AI-Driven Governance

Cognizant Technology Solutions Corporation; Ciudad de México; Hybrid; MXN 900,000 - 1,200,000; Full time

Job summary

Cognizant Technology Solutions Corporation seeks a Senior Platform Administrator to oversee advanced configuration, optimization, and governance of Jira environments powered by Atlassian Intelligence AI in a global hybrid work model. You will focus on scalable Jira administration, board optimization, and defect tracking to ensure reliability, security, and data integrity.

You will partner with business teams across procure to pay, accounts payable, supply chain, and finance domains to align

Qualifications

• Ten years+ Jira administration experience with workflows, boards, permission schemes, and project templates.
• Strong practical use of Atlassian Intelligence AI functionalities to design automations and insights.
• Experience implementing defect tracking and governance in Jira within hybrid or distributed teams.
• Ability to configure security, access controls, and governance for complex Jira environments.
• Excellent collaboration with product, project, and engineering stakeholders to map processes into Jira workflows.

Responsibilities

• Administer complex Jira instances for stable performance, secure configurations, and reliable access for hybrid teams.
• Configure and optimize Jira boards to visualize work, prioritize queues, and track sprint health and defects.
• Implement and manage defect tracking processes in Jira to ensure consistent capture, categorization, and resolution.
• Maintain Jira admin activities: custom fields, screens, workflows, permission schemes, notifications, and automation rules.
• Utilize Atlassian Intelligence AI features to streamline admin tasks and surface actionable insights for cycle times and backlog health.
• Collaborate with product owners, project managers, and engineering to design issue hierarchies and workflows reflecting real-world processes.
• Develop governance standards for Jira usage (naming conventions, templates, retention) to prevent drift and support audit readiness.
• Integrate Jira with enterprise tools to create seamless information flows and improve cross-team visibility.
• Produce dashboards and analytics highlighting KPIs such as defect leakage and throughput to guide management decisions.
• Provide training materials and user guidance on best practices for Jira usage in a hybrid work environment.
• Coordinate with finance, supply chain, and procurement stakeholders to map processes into Jira workflows.

Tools

Jira

Job description

Cognizant Technology Solutions Corporation seeks a Senior Platform Administrator to oversee advanced configuration, optimization, and governance of Jira environments powered by Atlassian Intelligence AI in a global hybrid work model. You will focus on scalable Jira administration, board optimization, and defect tracking to ensure reliability, security, and data integrity.

You will partner with business teams across procure to pay, accounts payable, supply chain, and finance domains to align