Senior Infrastructure Tech Lead — Hybrid VMware & AD

BrightClaim; Región Centro; Hybrid; MXN 900,000 - 1,400,000; Full time

Job summary

Genpact in Mexico is seeking a Sr. Tech Lead - Infrastructure Services S to lead VMware-based infrastructure, Exchange hybrid, and AD/Identity operations in a fast-moving environment.

You will manage hyperconverged infra, storage, and on-call incidents, collaborating with global teams. Ideal candidates bring hands-on expertise with vSphere, VxRail/Nutanix, PowerShell, ITIL processes, and bilingual English/Spanish, and a track record delivering reliable IT estates in manufacturing or OT-adjacent

Qualifications

• Bachelor's degree or higher in a relevant field.
• Experience in managing VMware-based/hyperconverged infrastructure.
• Strong Active Directory, Exchange Online, and Azure AD knowledge.

Responsibilities

• Management and operations of VMware-based hyperconverged infrastructure.
• Management of shared storage on Dell storage appliances.
• Configuration, management and operations of local domain controllers.
• Exchange administration through Exchange Online.
• Administration of a hybrid Exchange environment with on-premise Active Directory, maintaining two separate instances.
• Out-of-the-box monitoring for the VMware estate.
• On-call rotation and support outside regular hours as needed.
• Hands-on VMware vSphere / vCenter in production.
• Experience with Dell VxRail or Nutanix hyperconverged infra.
• LUN management and capacity planning for Dell storage.
• Active Directory domain controller build/configuration, sites and services, replication troubleshooting, Group Policy, DNS/DHCP.
• Exchange Online and hybrid topologies, Azure AD Connect/Entra Connect synchronization.
• Multi-forest/multi-tenant environments support.
• PowerShell for routine administration and reporting.
• ITIL-aligned incident/change/problem management processes.
• English and Spanish proficiency.

Skills

Agile Methodology

Applications Support

Backup Management

Change Management

Client Relations

Cloud Applications

Collaboration Tools

Database Administration

Database Maintenance

Database Management

Database Monitoring

Design Thinking

ERP

Executive Presence

Inclusion

Modernizing Operations

Oracle Exadata

Oracle Solaris

OS management

People Leadership

Personal Effectiveness

Risk Management

Security Operations

Server Infrastructure

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Job description

Genpact in Mexico is seeking a Sr. Tech Lead - Infrastructure Services S to lead VMware-based infrastructure, Exchange hybrid, and AD/Identity operations in a fast-moving environment.

You will manage hyperconverged infra, storage, and on-call incidents, collaborating with global teams. Ideal candidates bring hands-on expertise with vSphere, VxRail/Nutanix, PowerShell, ITIL processes, and bilingual English/Spanish, and a track record delivering reliable IT estates in manufacturing or OT-adjacent