Senior Gaming Support Specialist

Lionbridge Technologies; Ciudad de México; In loco; MXN 180.000 - 300.000; Part-time

Vantaggi offerti da questo lavoro

Private medical care

Sport card

Day off on birthday

Holiday allowance

Employee Wellness Platform

Internal training platforms

Referral bonus programs

Descrizione del lavoro

Lionbridge Technologies in Mexico City is seeking a Senior Player Support Agent with 2+ years of experience to provide frontline support to our gaming community. You will respond to player tickets, troubleshoot issues, and relay feedback to relevant teams to improve the game experience.

In this role, you will enforce community guidelines, document interactions, and collaborate with other agents. The position requires in-office presence and a strong customer service mindset.

Competenze

• 2+ years of experience as Player Support Agent or similar field.
• Excellent English communication skills at C1 level.
• Strong customer service, empathy, and problem-solving abilities.
• Ability to work in a team and handle stressful situations.

Mansioni

• Provide excellent customer service to players, responding to ticket inquiries and resolving problems in a timely and professional manner.
• Troubleshoot technical issues players may encounter, including software, hardware, or connectivity problems.
• Collect and relay player feedback to development or quality assurance teams.
• Enforce the game's terms of service and community guidelines, issuing warnings or bans as needed.
• Document player interactions, issues, and resolutions for future reference and update FAQs.

Conoscenze

English C1

Customer service

Problem solving

Team player

Technical troubleshooting

Strumenti

Computers

Descrizione del lavoro

Lionbridge Technologies in Mexico City is seeking a Senior Player Support Agent with 2+ years of experience to provide frontline support to our gaming community. You will respond to player tickets, troubleshoot issues, and relay feedback to relevant teams to improve the game experience.

In this role, you will enforce community guidelines, document interactions, and collaborate with other agents. The position requires in-office presence and a strong customer service mindset.