Master Tech - GE (Monterrey)

Unisys; Monterrey; Presencial; MXN 300.000 - 520.000; Jornada completa

Descripción de la vacante

Unisys is seeking a Field Engineer to serve as team or site leader, guiding technicians and ensuring best-in-class client experience across Field Engineering operations. You will troubleshoot and resolve escalations, support new product rollouts, and act as a subject matter expert.

The role requires a High School Diploma or GED, possible technical certification or Associate Degree, and typically 7+ years of experience in the area of responsibility. Unisys is an equal opportunity employer.

Formación

• High School Diploma or GED required.
• 7+ years of experience in area of responsibility.
• May require technical certification or Associate Degree.

Responsabilidades

• Provide direction to technicians and site teams.
• Troubleshoot and resolve client escalations from team members.
• Support roll-out of new, enhanced or upgraded products.
• Serve as subject matter expert to help resolve complex issues.
• Assist in providing technical training and improvement programs.
• Engage with dissatisfied clients to resolve issues and ensure satisfaction.

Conocimientos

Team leadership

Troubleshooting

Client service

Technical training

Resource scheduling

Educación

High School Diploma or GED

Associate Degree

Technical Certification

Descripción del empleo

What success looks like in this role:

• May serve as team or site leader, providing direction to other technicians.
• May have specialized and specific skillsets to support niche client environments.
• May assist with resource / task scheduling and resource management.
• Ensures best in class client experience across Field Engineering operations.
• Troubleshoots and resolves client escalations from team members.
• Supports roll-out of new, enhanced or upgraded products.
• Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
• Assists in providing technical training and improvement programs.
• Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.
• Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
• Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 7+ years' experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .