Sr Tech Field Eng Monterrey

Unisys; Monterrey; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Unisys Monterrey seeks a Senior Technical Field Engineer to deliver full on-site field engineering support for a base of large, complex clients. You will own onsite service activity and perform advanced maintenance including low-complexity installations.

You will provide feedback to improve service delivery, use advanced tools to resolve issues, and help identify systemic problems. The role emphasizes teamwork, proactive problem solving, and contributing to client service metrics.

Formación

• High School Diploma or GED is required.
• Technical certification or Associate Degree may be required.
• Typically 2-4 years’ experience in the field.

Responsabilidades

• Provides the full range of Field Engineering support for an assigned base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Conocimientos

Field Engineering

Onsite Service

Maintenance

Technical Troubleshooting

Educación

High School Diploma or GED

Technical Certification

Associate Degree

Descripción del empleo

## Sr Tech Field Eng MonterreyApplylocations: Monterrey, NL, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: REQ573904**What success looks like in this role:**• Provides the full range of Field Engineering support for an assigned base of large / complex clients.• Takes complete ownership of onsite service activity.• Performs advanced-level maintenance on all products, including low-complexity installation activities.• Provides technical feedback on equipment, systems and processes to improve overall service delivery.• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.• Identifies and resolves systemic issues within the team.• Proactively supports the needs of other team members, providing technical assistance and expertise.• Contributes to improved client services metrics reporting and documentation.• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.**You will be successful in this role if you have:**High School Diploma or GED requiredMay require technical certification or Associate DegreeGenerally, 2-4 years’ experience in area of responsibilityUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.### About UsUnisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.