Senior ERP Support Engineer - QAD/Progress (24/7)

Qad

Xico

On-site

MXN 600,000 - 780,000

Full time

8 days ago

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Job summary

QAD Inc. is seeking a Senior Support Engineer, MO to deliver advanced technical support for QAD and Progress products. You will diagnose issues, perform DBAs, and ensure installations and upgrades meet quality standards.

The team collaborates with R&D and Product Management to share knowledge and improve solutions globally. This role requires strong English, 4+ years of enterprise support experience, and availability for 24/7 shifts including weekends. ERP and scripting skills are a plus.

Qualifications

4+ years of enterprise product support experience with complex issues.
English at C1 level; strong communication with customers.
Proficient in debugging Unix/Windows networks and related environments.
Programming knowledge in C, C++, Unix scripting, and Progress for issue resolution.
Progress DBA tasks including backups, optimization, and performance monitoring.
Experience installing, configuring, and administering QAD products.
ERP support experience with QAD, SAP, Oracle ERP, or Dynamics 365 is a plus.
Willingness to work 24/7 shifts, weekends, and on-call coverage.

Responsibilities

Diagnose and resolve technical issues across QAD and Progress products.
Ensure seamless installations, upgrades, and configurations of QAD.
Perform Progress DBA tasks: backups, optimization, troubleshooting.
Create and maintain detailed issue/resolution documentation for training.
Collaborate with R&D, Product Management, and cross-functional teams to devise solutions.
Participate in shift rotations, weekend shifts, and on-call coverage as required.