Senior Enovia Support Engineer (L2/L3) - 3DEXPERIENCE & SLM (Remote in México)

Capgemini; Aguascalientes; Remote; MXN 900,000 - 1,200,000; Full time

Job summary

Capgemini Engineering in Mexico is seeking a Senior Enovia Support Engineer (L2/L3) to provide production support for Enovia PLM applications and SLM processes. You will analyze issues, implement fixes, and collaborate with DBA and infrastructure teams to ensure SLAs are met.

The role requires 4–6 years of Enovia PLM experience, hands-on MQL, and familiarity with Unix/Linux environments. Remote or on-site options are available across Mexico, with occasional on-call responsibilities.

Qualifications

• 4–6 years of experience supporting Enovia PLM applications.
• Strong understanding of Enovia architecture and components (3DSpace, 3DPasport, 3D Dashoard, Exalead).
• Experience with MQL and SLM; good knowledge of Java/JPOs/JSPs/TCLs and Enovia customizations.

Responsibilities

• Provide L2/L3 production support for Enovia PLM applications.
• Troubleshoot and resolve application, configuration, and data issues.
• Monitor system health, logs, and performance metrics; manage incidents and CAB reviews.

Skills

Enovia PLM

MQL

SLM

Java/JPOs/JSPs/TCLs

Unix/Linux

Ticketing tools

Troubleshooting

Communication

On-call shifts

Tools

ServiceNow

Jira

Remedy

Job description

# Senior Enovia Support Engineer (L2/L3) - 3DEXPERIENCE & SLM (Remote in México)AguascalientesApply for this job* Permanent* Experienced Professionals* Products & Systems Engineering* ID 520993-en\\_USAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.## **Your role**We are seeking a motivated **Enovia Support Engineer** with 4–6 years of experience in L2/L3 support for Enovia/3DEXPERIENCE PLM systems, with hands-on exposure to Simulation Lifecycle Management (SLM). The role involves providing technical support, troubleshooting complex issues, and ensuring smooth functioning of PLM and simulation processes.* Provide L2/L3 production support for Enovia PLM applications.* Analyse, troubleshoot, and resolve application, configuration, and data-related issues in Enovia.* Monitor system health, application logs, and performance metrics.* Administer and maintain SLM (Simulation Lifecycle Management) processes within the PLM environment.* Work on incident management, problem management, and change management activities.* Support Enovia deployments, upgrades, and patch implementations.* Perform root cause analysis (RCA) for recurring issues and provide permanent fixes.* Collaborate with DBA, infrastructure, and development teams to resolve complex issues.* Handle data fixes, MQL queries, and configuration changes when required.* Maintain documentation for troubleshooting steps, runbooks, and knowledge articles.* Participate in Change Advisory Board (CAB) meetings to review and approve system changes.* Ensure issues are resolved within defined SLAs.## **Your profile*** 4–6 years of experience supporting **Enovia PLM applications.*** Strong understanding of **Enovia architecture and components** like 3DSpace, 3DPasport. 3DDashoard, Federated search, Exalead, 3DNotification, 3DComment etc.* Experience with **MQL** (Matrix Query Language).* Hands-on experience in Simulation Lifecycle Management (**SLM**).* Good knowledge of **Java/JPOs/JSPs/TCLs and Enovia customizations.*** Familiarity with **Unix/Linux environments.*** Experience with **ticketing tools** such as ServiceNow, Jira, or Remedy.* Strong **troubleshooting** and analytical skills.* Good **communication** skills.* Willingness to work in **rotational shifts or on-call** support schedules.## **What you will love*** Empowered Careers with Purpose: Work on meaningful projects that use technology to solve real-world challenges. Be part of a company that values sustainability, inclusion, and digital equity. Contribute to building a better future for people, planet, and society.* Growth and Learning at Every Step: Access continuous learning through internal academies, certifications, and mentorship. Explore career mobility across roles, industries, and geographies. Be part of a “school of excellence” where your skills resonate beyond the company* Own your growth: Open access to digital learning platforms. Digital campuses on AI, Cloud, Data or Sustainability. Award winning career acceleration programs## **Need to know*** Willingness to work in **rotational shifts or on-call** support schedules.* Work Modality Options: Choose between remote, hybrid, or on-site work depending on project needs and personal preferences. Offices available in CDMX, GDL, AGS.## **About Capgemini**Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-toend services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.