Senior Enovia Support Engineer (L2/L3) - 3DEXPERIENCE & SLM (Remote in México)

Capgemini Engineering; Aguascalientes; Híbrido; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Capgemini Engineering is seeking an Enovia Support Engineer with 4–6 years of experience to provide L2/L3 support for Enovia/3DEXPERIENCE PLM systems, including Simulation Lifecycle Management. You will troubleshoot complex issues, monitor system health, and coordinate with DBA and development teams to ensure SLAs are met.

Work modalities include remote, hybrid, or on-site options with offices in CDMX, GDL, AGS.

Formación

• 4–6 years of experience supporting Enovia PLM applications.
• Strong understanding of Enovia architecture and components: 3DSpace, 3DPasport, 3DDashboard, Federated search, Exalead, 3DNotification, 3DComment.
• Experience with MQL (Matrix Query Language).
• Hands-on experience in Simulation Lifecycle Management (SLM).
• Good knowledge of Java/JPOs/JSPs/TCLs and Enovia customizations.
• Familiarity with Unix/Linux environments.
• Experience with ticketing tools such as ServiceNow, Jira, or Remedy.
• Strong troubleshooting and analytical skills.
• Good communication skills.
• Willingness to work in rotational shifts or on-call support schedules.

Responsabilidades

• Provide L2/L3 production support for Enovia PLM applications.
• Analyse, troubleshoot, and resolve application, configuration, and data-related issues in Enovia.
• Monitor system health, application logs, and performance metrics.
• Administer and maintain SLM processes within the PLM environment.
• Work on incident management, problem management, and change management activities.
• Support Enovia deployments, upgrades, and patch implementations.
• Perform root cause analysis for recurring issues and provide permanent fixes.
• Collaborate with DBA, infrastructure, and development teams to resolve complex issues.
• Handle data fixes, MQL queries, and configuration changes when required.
• Maintain documentation for troubleshooting steps, runbooks, and knowledge articles.
• Participate in Change Advisory Board meetings to review system changes.
• Ensure issues are resolved within defined SLAs.

Conocimientos

Enovia PLM

SLM

MQL

Java/JPOs/JSPs/TCLs

Unix/Linux

Troubleshooting

Communication skills

On-call support

Herramientas

ServiceNow

Jira

Remedy

Descripción del empleo

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.

Your role

We are seeking a motivated Enovia Support Engineer with 4–6 years of experience in L2/L3 support for Enovia/3DEXPERIENCE PLM systems, with hands-on exposure to Simulation Lifecycle Management (SLM). The role involves providing technical support, troubleshooting complex issues, and ensuring smooth functioning of PLM and simulation processes.

• Provide L2/L3 production support for Enovia PLM applications.
• Analyse, troubleshoot, and resolve application, configuration, and data-related issues in Enovia.
• Monitor system health, application logs, and performance metrics.
• Administer and maintain SLM (Simulation Lifecycle Management) processes within the PLM environment.
• Work on incident management, problem management, and change management activities.
• Support Enovia deployments, upgrades, and patch implementations.
• Perform root cause analysis (RCA) for recurring issues and provide permanent fixes.
• Collaborate with DBA, infrastructure, and development teams to resolve complex issues.
• Handle data fixes, MQL queries, and configuration changes when required.
• Maintain documentation for troubleshooting steps, runbooks, and knowledge articles.
• Participate in Change Advisory Board (CAB) meetings to review and approve system changes.
• Ensure issues are resolved within defined SLAs.

Your profile

• 4–6 years of experience supporting Enovia PLM applications.
• Strong understanding of Enovia architecture and components like 3DSpace, 3DPasport. 3DDashoard, Federated search, Exalead, 3DNotification, 3DComment etc.
• Experience with MQL (Matrix Query Language).
• Hands-on experience in Simulation Lifecycle Management (SLM).
• Good knowledge of Java/JPOs/JSPs/TCLs and Enovia customizations.
• Familiarity with Unix/Linux environments.
• Experience with ticketing tools such as ServiceNow, Jira, or Remedy.
• Strong troubleshooting and analytical skills.
• Good communication skills.
• Willingness to work in rotational shifts or on-call support schedules.

What You Will Love

• Empowered Careers with Purpose: Work on meaningful projects that use technology to solve real-world challenges. Be part of a company that values sustainability, inclusion, and digital equity. Contribute to building a better future for people, planet, and society.
• Growth and Learning at Every Step: Access continuous learning through internal academies, certifications, and mentorship. Explore career mobility across roles, industries, and geographies. Be part of a “school of excellence” where your skills resonate beyond the company
• Own your growth: Open access to digital learning platforms. Digital campuses on AI, Cloud, Data or Sustainability. Award winning career acceleration programs

Need to know

• Willingness to work in rotational shifts or on-call support schedules.
• Work Modality Options: Choose between remote, hybrid, or on-site work depending on project needs and personal preferences. Offices available in CDMX, GDL, AGS.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-toend services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.