Senior Data Center Operations Analyst (Hybrid)

Marsh; Ciudad de México; Híbrido; MXN 480.000 - 640.000; Jornada completa

Descripción de la vacante

Marsh is seeking a Senior Analyst - Data Center Operations in Mexico City. The role requires in-office presence for a minimum of three days per week and will focus on monitoring network incidents, troubleshooting issues, and ensuring effective communication within the network infrastructure.

The candidate should hold a degree in Computer Science or Engineering, with CCNA/CCNP certifications and 3+ years in network operations or similar roles, plus knowledge across servers, OS, backups, storage,

Formación

• Degree in Computer Science, Engineering, or related field; CCNA/CCNP certification required.
• Minimum of 3 years of experience in network operations or support roles.
• Basic to medium knowledge of infrastructure (servers, OS Linux/Unix, backups, storage, UPS, wireless, cloud/web apps) and strong English.

Responsabilidades

• Monitor, troubleshoot and resolve network, security and infrastructure incidents and alerts.
• Perform troubleshooting for network issues and escalate to specialized teams when necessary.
• Serve as the first line of support, managing incidents and communicating until resolution.
• Review and manage incidents until they are resolved.

Conocimientos

Network operations

English proficiency

Analytical thinking

Educación

Degree in Computer Science or Engineering

CCNA

CCNP

Descripción del empleo

Marsh is seeking a Senior Analyst - Data Center Operations in Mexico City. The role requires in-office presence for a minimum of three days per week and will focus on monitoring network incidents, troubleshooting issues, and ensuring effective communication within the network infrastructure.

The candidate should hold a degree in Computer Science or Engineering, with CCNA/CCNP certifications and 3+ years in network operations or similar roles, plus knowledge across servers, OS, backups, storage,