Senior D365 F&O Applications Analyst – O2C Support

Vertiv Co; Santa Catarina; On-site; MXN 600,000 - 800,000; Full time

Job summary

Polaris Industries Inc. in Monterrey, Mexico, seeks a Senior Applications Support Analyst to provide advanced production support for Microsoft Dynamics 365 Finance & Operations within the International Order-to-Cash domain.

The role focuses on incident management, service restoration, root-cause analysis, and proactive monitoring of critical O2C transactions across sales orders, customer management, inventory, and AR, with collaboration across integrated systems.

Qualifications

• Senior-level technical resource for D365 F&O support in the international O2C domain.
• Experience with incident management and service restoration.
• Knowledge of sales orders, customer management, inventory, AR, and commerce.
• Strong analytical and communication skills.

Responsibilities

• Provide advanced production support for D365 F&O across O2C processes.
• Investigate incidents, perform root-cause analyses, and implement fixes.
• Coordinate with cross-functional teams to restore services.
• Monitor operations and ensure critical transactions are processed correctly.

Skills

Incident management

Root-cause analysis

Production support

ERP integration

Tools

Microsoft Dynamics 365 Finance & Operations

D365 Commerce

Job description

Polaris Industries Inc. in Monterrey, Mexico, seeks a Senior Applications Support Analyst to provide advanced production support for Microsoft Dynamics 365 Finance & Operations within the International Order-to-Cash domain.

The role focuses on incident management, service restoration, root-cause analysis, and proactive monitoring of critical O2C transactions across sales orders, customer management, inventory, and AR, with collaboration across integrated systems.