It Analyst

Vertiv Co; Santa Catarina; On-site; MXN 600,000 - 800,000; Full time

Job summary

Polaris Industries Inc. in Monterrey, Mexico, seeks a Senior Applications Support Analyst to provide advanced production support for Microsoft Dynamics 365 Finance & Operations within the International Order-to-Cash domain.

The role focuses on incident management, service restoration, root-cause analysis, and proactive monitoring of critical O2C transactions across sales orders, customer management, inventory, and AR, with collaboration across integrated systems.

Qualifications

• Senior-level technical resource for D365 F&O support in the international O2C domain.
• Experience with incident management and service restoration.
• Knowledge of sales orders, customer management, inventory, AR, and commerce.
• Strong analytical and communication skills.

Responsibilities

• Provide advanced production support for D365 F&O across O2C processes.
• Investigate incidents, perform root-cause analyses, and implement fixes.
• Coordinate with cross-functional teams to restore services.
• Monitor operations and ensure critical transactions are processed correctly.

Skills

Incident management

Root-cause analysis

Production support

ERP integration

Tools

Microsoft Dynamics 365 Finance & Operations

D365 Commerce

Job description

Monterrey, Nuevo León, Mexico

Full time

R31044

About Polaris Industries Inc.

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Position Summary

The Senior Applications Support Analyst is responsible for providing advanced production support for Microsoft Dynamics 365 Finance & Operations (D365 F&O) within the International Order-to-Cash (O2C) business process area. This role serves as a senior-level technical resource focused on incident management, service restoration, root-cause analysis, operational monitoring, and business support for critical transactions involving sales orders, customer management, inventory, fulfillment, Accounts Receivable, D365 Commerce, and integrated systems.