CX Strategy Intern: Turn Data into Global CX Wins

DiDi Chuxing; Ciudad de México; Híbrido; MXN 89.000 - 134.000; Jornada completa

Descripción de la vacante

DiDi Global Inc. is seeking a CX Strategy Intern to support planning, research and execution of initiatives improving end-to-end user and partner journeys across markets.

You will join a cross-functional team designing scalable, data-driven CX programs that reduce friction and increase platform trust. The role emphasizes dashboards, benchmarking, and translating insights into actionable playbooks and SOPs, with collaboration across Business, Marketing, Comms and Operations in a fast-paced

Formación

• Education: pursuing or recently completed bachelor's or master's degree.
• Data skills: comfortable with spreadsheets and able to extract insights.
• Analytical mindset: translate feedback and metrics into recommendations.
• Communication: strong written and verbal communication to produce reports.
• Collaboration: experience coordinating with product/ops/support teams.
• Personal qualities: curious, detail-oriented, proactive.

Responsabilidades

• Build and maintain dashboards and reports tracking CX metrics across regions and products.
• Conduct competitor and market benchmarking to surface best practices.
• Collaborate with Business, Marketing, Comms and Operations to translate strategies into playbooks and SOPs.
• Map high-impact user journeys and produce prioritized roadmaps with quantified impact.

Conocimientos

Excel/Google Sheets

SQL

AI tools for insights

Analytical mindset

Communication skills

Collaboration across teams

Curious and proactive

Educación

Bachelor's or Master's degree in Business, Economics, Data Analytics, Engineering, or related field

Descripción del empleo

DiDi Global Inc. is seeking a CX Strategy Intern to support planning, research and execution of initiatives improving end-to-end user and partner journeys across markets.

You will join a cross-functional team designing scalable, data-driven CX programs that reduce friction and increase platform trust. The role emphasizes dashboards, benchmarking, and translating insights into actionable playbooks and SOPs, with collaboration across Business, Marketing, Comms and Operations in a fast-paced