CX Product Ops Lead – Fintech Analytics & Optimization

DiDi Global

Ciudad de México

Híbrido

MXN 600.000 - 800.000

Jornada completa

Hace 3 días

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Descripción de la vacante

DiDi Global is seeking a CX Operations professional to join our Center of Operations. You will work on enhancing automated solutions, reducing user effort, and ensuring alignment with business needs across Fintech products.

You will engage with product managers, engineers and cross-functional teams to optimize CX channel performance and decision making. The role emphasizes data-driven insights, dashboard creation, and collaboration across global squads while supporting product launches and

Formación

Bachelor degree in a quantitative discipline (engineering, economics, technology or related fields).
5+ years of experience in product operations and/or user experience/research, data analytics, business insights.
Fintech sector experience is a plus; programming-related, databases and data processing knowledge helpful.
Excel is mandatory; advanced SQL and Python knowledge required.
Strong analytical and problem-solving skills.
Experience collaborating with product, engineering and operations teams.
Strong data visualization skills (Tableau, Power BI, DataStudio).
Fluent business English and Spanish; Mandarin a plus.
CX operations experience is a plus.

Responsabilidades

System configurations and collaboration with UX writing teams on customer-facing solutions.
Identify opportunities to reduce customer effort and friction.
Support usability testing and customer validation activities.
Ensure customer-centric principles in product development.