Senior Customer Support & Orders Specialist

KEMET Electronics Corporation; Monterrey; Presencial; MXN 320.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International exposure

People-centered environment

Training opportunities

Benefits package

Descripción de la vacante

KEMET de México, part of the YAGEO Group, is seeking a Customer Support Representative to manage orders from quote to delivery and provide insights for account success. This full‑time, on‑site role is based in Monterrey, NL, Mexico, and requires a strong customer focus and experience with order management and Oracle systems.

We seek a detail‑oriented professional with advanced English, excellent organizational and analytical skills, and a commitment to operational excellence in a global

Formación

• Bachelor’s degree in business administration, Supply Chain Management, Information Systems, or a related field.
• Proven experience 5+ years as a Business Analyst or Functional Consultant
• Expertise in Oracle Procurement modules.
• Bachelor's degree as LAE, LNI, IGE, IIA, IMA, or related.
• 2-3 years customer service experience.

Responsabilidades

• Support Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts.
• Responsible for all aspects of customer order management including quoting, entering, forecasting, expediting, and modifying customer orders.
• Process and analyze customer forecast data weekly including review of historical trends, demand drivers, and forecast results.
• Manage inventory targets (including safety stock levels).
• Share any interaction and involvement with customers that might require the Inside and/or Outside Sales attention.
• Conduct conference calls/meetings with the Sales Team and management reviewing customer satisfaction, account performance levels, and leaner processing methods.
• Maintain level of product knowledge, order management system, and Enterprise Resource Planning tools.

Conocimientos

Advanced English

Highly organized

Analytical skills

Urgency

Team player

Critical thinking

Problem solving

Educación

Bachelor's degree in business administration

LAE/LNI/IGE/IIA/IMA related

Herramientas

Oracle Procurement

Descripción del empleo

KEMET de México, part of the YAGEO Group, is seeking a Customer Support Representative to manage orders from quote to delivery and provide insights for account success. This full‑time, on‑site role is based in Monterrey, NL, Mexico, and requires a strong customer focus and experience with order management and Oracle systems.

We seek a detail‑oriented professional with advanced English, excellent organizational and analytical skills, and a commitment to operational excellence in a global