Customer Experience Leader – Service Operations

Optimas; México; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Optimas is seeking a seasoned Customer Service Supervisor to lead a high-performing team in our office. You will oversee daily operations, drive process improvements, and manage escalations while collaborating with senior leadership and customers to elevate service delivery.

The role requires a strategic, hands-on supervisor who balances operational efficiency with exceptional customer satisfaction, aligning with our standards of excellence.

Formación

• Bachelor’s degree required.
• 6+ years of customer service experience, preferably in distribution or fasteners.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite and CRM systems.
• Customer-focused with a proactive problem-solving mindset.

Responsabilidades

• Lead and manage a high-performing customer service team.
• Oversee daily operations and drive process improvements.
• Handle escalations and ensure timely, professional resolution.
• Attend customer meetings to monitor service quality and collaboration.
• Present monthly KPIs to leadership and identify improvements.

Conocimientos

Excellent communication

Interpersonal skills

Strong organizational skills

Microsoft Office

CRM systems

Educación

Bachelor’s degree

Herramientas

CRM systems

Microsoft Office Suite

Descripción del empleo

Optimas is seeking a seasoned Customer Service Supervisor to lead a high-performing team in our office. You will oversee daily operations, drive process improvements, and manage escalations while collaborating with senior leadership and customers to elevate service delivery.

The role requires a strategic, hands-on supervisor who balances operational efficiency with exceptional customer satisfaction, aligning with our standards of excellence.