Customer Experience & Order Support Specialist

Optimas Solutions Ltd; Monterrey; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Optimas Solutions Ltd is seeking a Customer Service Representative to handle and process requests from a booked list of customers. The role requires attention to detail, excellent communication, and collaboration with multiple departments to ensure timely and accurate responses.

The ideal candidate has 4+ years in customer service, preferably in distribution or fasteners, with strong MS Office and CRM proficiency.

Formación

• Education: College education or bachelor’s degree required.
• Experience: 4+ years of customer service experience, preferably in a distribution, fastener background.
• Skills: Excellent communication and interpersonal skills; strong organization and multitasking abilities.
• Attributes: Customer-focused, proactive, able to work independently and in a team.

Responsabilidades

• Serve as the first point of contact for customers and ensure professional communication.
• Respond to inquiries via phone, Teams, and email within 3 hours.
• Collaborate with sales, engineering, procurement, and other departments to gather information.
• Review, process and fix customer orders and requests to ensure timely execution.
• Manage JIT orders, backorders and partial shipments.
• Create and manage RMAs and credit memos as needed.

Conocimientos

Excellent communication

Interpersonal skills

Organizational skills

CRM experience

MS Office

Educación

College education or bachelor’s degree

Herramientas

CRM systems

Microsoft Office Suite

Descripción del empleo

Optimas Solutions Ltd is seeking a Customer Service Representative to handle and process requests from a booked list of customers. The role requires attention to detail, excellent communication, and collaboration with multiple departments to ensure timely and accurate responses.

The ideal candidate has 4+ years in customer service, preferably in distribution or fasteners, with strong MS Office and CRM proficiency.