Customer Service Supervisor: Lead a High-Impact Support Team

optimas; Monterrey; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Optimas Solutions in Monterrey is seeking a results‑driven Customer Service Supervisor to lead a high‑performing team, oversee daily operations, and drive process improvements that enhance service delivery. The ideal candidate has a Bachelor’s degree, 6+ years in customer service (distribution/fastener background preferred), and strong communication, organization, CRM and MS Office skills.

This is a full‑time, office‑based role with US hours and occasional overtime.

Formación

• Bachelor’s degree required.
• 6+ years of customer service experience, preferably in a distribution, fastener background.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office Suite and CRM systems.

Responsabilidades

• Lead and manage a high-performing customer service team.
• Oversee daily operations and drive process improvements.
• Foster a culture of excellence in customer support and handle escalations.
• Present monthly KPI reports to leadership and collaborate with cross-functional teams.

Conocimientos

Excellent communication

Interpersonal skills

Organizational skills

CRM experience

MS Office

Educación

Bachelor’s degree

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Optimas Solutions in Monterrey is seeking a results‑driven Customer Service Supervisor to lead a high‑performing team, oversee daily operations, and drive process improvements that enhance service delivery. The ideal candidate has a Bachelor’s degree, 6+ years in customer service (distribution/fastener background preferred), and strong communication, organization, CRM and MS Office skills.

This is a full‑time, office‑based role with US hours and occasional overtime.