Senior Customer Experience Strategist

Honeywell International Inc.; San Luis Potosí; Vor Ort; MXN 420.000 - 540.000; Vollzeit

Zusammenfassung

Honeywell International Inc. is seeking a Sr Cust Exp Specialist in San Luis Potosí to ensure performance standards and achieve high customer satisfaction. You will develop customer experience strategies, work cross-functionally, and drive improvements through data analysis.

You will report to the Cust Exp Supervisor and operate on-site, coordinating with sales and product teams to align CX initiatives with business goals. A Bachelor’s degree and customer-oriented mindset are valued.

Qualifikationen

• 2+ years of experience in customer experience or related roles.
• Experience in supply chain / order management / OtC.
• Experience with SAP or Salesforce is a plus.
• MS Office skills (Excel, Word, Outlook, PowerPoint).

Aufgaben

• Develop and execute customer experience strategies to drive customer satisfaction and loyalty.
• Work with cross-functional teams to understand customer needs and create personalized experiences.
• Analyze customer data and market trends to identify opportunities for improvement.
• Implement and monitor customer feedback programs to gather insights and drive continuous improvement.
• Utilize customer experience tools and technologies to optimize customer interactions and touchpoints.
• Work closely with sales and product management teams to align customer experience strategies with business objectives.

Kenntnisse

2+ years experience

Customer support

Ausbildung

Bachelor’s Degree

Tools

SAP

Salesforce

MS Office

Jobbeschreibung

Honeywell International Inc. is seeking a Sr Cust Exp Specialist in San Luis Potosí to ensure performance standards and achieve high customer satisfaction. You will develop customer experience strategies, work cross-functionally, and drive improvements through data analysis.

You will report to the Cust Exp Supervisor and operate on-site, coordinating with sales and product teams to align CX initiatives with business goals. A Bachelor’s degree and customer-oriented mindset are valued.